COVID-19 information

Read the latest advice and information from NHS England and Public Health England about the Coronavirus.
Ambulance outside an A&E

Covid-19 infomation in alternative formats

What you can and can't do 

You must stay at home. The single most important action we can all take is to stay at home to protect the NHS and save lives.

National lockdown: Stay at Home guidance on GOV.UK

If you think you might have coronavirus


  • A high temperature

  • A new, continuous cough
  • Loss or change in sense of smell or taste

What to do if you have these symptoms

Do not go to a GP surgery, pharmacy or hospital. You should stay at home and self isolate.

Only call 111 if you cannot get help online.

You must get a test. Find out more and book.

Use the NHS 111 online coronavirus service if:

  • You feel you cannot cope with your symptoms at home
  • Your condition gets worse
  • Your symptoms do not get better after 7 days

Use the 111 coronavirus service


How to self isolate if you or someone in your house has coronavirus

If you have symptoms of coronavirus you should stay home and self isolate. What this means is you should not leave your house, even to do shopping, to avoid spreading the virus.

If you live alone, you should stay at home for 10 days from when your symptoms started. If you live with others, then you must stay at home for seven days from when your symptoms started. However, everyone else in the household who is well must stay at home and not leave for 14 days.

For more information about when to self isolate and what this means for families visit the Government website.

Find out more

If you need support while you self-isolate, such as help with food delivery or additional payments due to loss of income, contact Greenwich Council.

You can find out more by visiting: 

Greenwich Community Hub for support during isolation

Test and Trace Support Payment scheme for financial support

How to avoid catching or spreading germs


  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze.

  • Put used tissues in the bin straight away.

  • Wash your hands with soap and water often, and for 20 seconds – use hand sanitiser gel if soap and water are not available.

  • Try to avoid close contact with people who are unwell.


  • Do not touch your eyes, nose or mouth if your hands are not clean.

nhs handwashing advice

Coronavirus (COVID-19) Vaccine

In south east London (SEL) the COVID-19 vaccine is available through eight Hospital Hubs, 22 Primary Care Networks (groups of GP practices) and three pharmacies. These have been opened in a phased approach with the last PCN sites opening in the week commencing 11 January and the pharmacies from 18 January. As more vaccines become available more sites will continue to open on a weekly basis.

Find out more

Advice for people at high risk

ou should follow the advice based on the tier of your area.  To find out which tier your area sits in, use the postcode finder

In the event of a local lockdown, see the information on the government site and visit your local authority’s website for further guidance.

If you’re clinically extremely vulnerable, you are advised not to enter any area where shielding advice is in place.

Find out more about shielding, who it applies to, and what to do if you are shielding.

Find out more about shielding 

Getting tested for Coronavirus (COVID-19)

Guidance on coronavirus testing, including who is eligible for a test, how to get tested and the different types of test available is available on the Council's website.

Find out more

Face masks - when to wear one

To find out which settings require you to wear a face mask click the link below.

You do not need to wear a face covering if you have a legitimate reason not to. This includes (but is not limited to):

  • young children under the age of 11 (Public Health England do not recommended face coverings for children under the age of 3 for health and safety reasons)
  • not being able to put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability
  • if putting on, wearing or removing a face covering will cause you severe distress
  • if you are traveling with or providing assistance to someone who relies on lip reading to communicate
  • to avoid harm or injury, or the risk of harm or injury, to yourself or others
  • to avoid injury, or to escape a risk of harm, and you do not have a face covering with you
  • to eat or drink if reasonably necessary
  • in order to take medication
  • if a police officer or other official requests you remove your face covering

Find out more

Support if you’ve lost someone to coronavirus

All of us experience grief when we lose someone important to us, but grief affects everyone differently. 

There's no right or wrong way to feel. 

You may be finding it particularly difficult at the moment because of the changes in place to try to stop the spread of coronavirus. These changes have affected all services, including end of life and palliative care, and importantly funeral arrangements. 

If you feel you need some extra help and support during this time you can contact Greenwich & Bexley Bereavement Help Point on 020 8320 5833 or Greenwich & Bexley Bereavement Help Point ( who will be able to advise and offer additional support.

There are other local places that can help as well, such as Greenwich Cruse Bereavement Centre, Greenwich and Bexley Hospice as well as national helplines such as Samaritans and Sudden
Live Well Greenwich has lots of helpful links that can hopefully help you during this difficult time. 

Further information

NHS England has produced a list of common questions about coronavirus, covering advice for you and your family, how it's caught and spread, prevention, self-isolation, testing and treatment and foreign travel. 

NHS common questions

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