1. Registering with your GP: understanding your rights

    Advice and Information -

    People have told us they can have problems registering with a GP. This article explains more about your rights and what do to if you are refused the right to register.

  2. Where can I go to get help for my health out of hours?

    Advice and Information -

    Health issues unfortunately don't leave us alone at the weekend and people are often in need of medical assistance out of hours. Using NHS guidelines, we have provided some advice and information on where you can go for help when your GP is closed.

  3. Do you need help getting to hospital?

    Advice and Information -

    Find out what support is available to help you travel to your hospital appointments.

  4. What should you expect when it comes to care for your teeth?

    Advice and Information -

    Four questions staff should ask you or a loved one about your oral health if you’re a care home resident, according to the National Institute for Health and Care Excellence quick guide.

  5. Thinking about end of life care for you and your family

    Advice and Information -

    End of life care is support for people who are in the last months or years of their life. The guidance on the NHS website helps you know what to expect, how to plan ahead and how to manage your day to day decisions.

  6. Accessibility checklist for GP surgeries

    Advice and Information -

    Help make sure that your practice meets people’s accessibility requirements using this checklist from Healthwatch Slough.

  7. Where can I go for support for my mental health as a parent?

    Advice and Information -

    We've pulled together a number of services for parents in need of support for their mental health. Read more to find out where you can go to get the help you need.

  8. Seven pieces of information that you should expect to receive after being diagnosed with dementia

    Advice and Information -

    Take a look at the National Institute for Health and Care Excellence's (NICE) quick guide to discussing and planning support following a dementia diagnosis.

  9. Do you need help travelling to NHS services?

    Advice and Information -

    Find out what support is available to help you when travelling to your GP, hospital or other NHS services.

  10. Access to services remains the key health and social care issue for south east London residents

    News -

    More needs to be done to improve access to NHS services in south east London, according to hundreds of people who took part in the region-wide survey.

  11. The NHS Long Term Plan Engagement Programme 2019

    Report -

    As part of the NHS Long Term Plan Healthwatch Greenwich were asked to gather local people's experiences and views on what the NHS can do to help them and their communities stay well and to make the support available better

  12. An update from Lewisham and Greenwich NHS Trust

    News -

    An important update regarding the services available at Lewisham and Greenwich NHS Trust during lockdown.

  13. Briset Corner Surgery is Closing

    News -

    Briset Corner Surgery, 591 Westhorne Avenue, SE9 6JX will be closing on the 31st March 2020. Patients will no longer be able to access primary care medical services from the practice after this date.

  14. COVID-19 information

    Advice and Information -

    Read the latest advice and information from NHS England and Public Health England about the Coronavirus.

  15. Annual Report 2019-2020

    Report -

    Our Annual Report for the year 2019-2020- How your feedback helped us work to improve health and social care services in Greenwich over the past year, and what our key priorities will be for 2020-21.

  16. COVID-19 has disproportionately affected Black and Asian people according to latest PHE report

    News -

    Share your story to help services learn and improve from the experiences of Greenwich residents from Black, Asian, and Minority Ethnic backgrounds during COVID-19.

  17. CAHMS Preliminary review follow-up

    Report -

    In 2018, we published a preliminary report on Child and Adolescent Mental Health Services (CAMHS) in Greenwich. This report builds on our earlier work and follows up on how our recommendations have been addressed.

  18. New NHS online support launched for people with diabetes

    News -

    New online tools for people living with diabetes are now available on the NHS to help people manage their condition during the coronavirus pandemic.

  19. Insight on COVID-19: Support for vulnerable children

    Report -

    This briefing focuses on the recent experiences of vulnerable children and their families when accessing health and social care services during the Covid-19 pandemic.

  20. Young Carers Awareness Day Report

    Report -

    On Young Carer’s Awareness day, we visited a secondary school in Greenwich to speak to pupils who are also carers. We discussed their health concerns and how young
    people can influence the design and delivery of services that affect them.

  21. An important message from Lewisham and Greenwich NHS Trust

    News -

    Lewisham and Greenwich NHS Trust is running a campaign to let local people know about the measures the Trust is taking to keep patients safe when they come to Queen Elizabeth Hospital, University Hospital Lewisham or community sites.

  22. COVID-19 Second Phase Response: What have NHS services been told?

    News -

    NHS England and NHS Improvement (NHSE&I) have written to NHS services about the second phase of the response to COVID-19.

  23. Local resident back roller-skating just two weeks after ICU Covid-19 treatment “I cannot describe in words how amazing the staff at University Hospital Lewisham are.”

    Blog -

    Local resident Clayton Jean-Charles has been getting back to his hobby of roller-skating in Greenwich park – with this footage taken just two weeks after Clayton was discharged from University Hospital Lewisham.

  24. Healthwatch responds to Lewisham and Greenwich NHS Trust’s Care Quality Commission inspection rating of ‘Requires Improvement.’

    News -

    Despite significant improvement in some areas, Lewisham and Greenwich Trust has received ‘requires improvement’ in their latest assessment from the Care Quality Commission (CQC.).

  25. Trust nurse donates lifesaving stem cells

    Blog -

    How blood products give patients new chances

  26. How to get an NHS dentist appointment in Royal Greenwich

    Advice and Information -

    Find more information about how to find a dentist near you.

  27. Healthwatch South East London Has A New Director

    News -

    We are pleased to announce our colleague Folake Segun’s new start as South East London Healthwatch Director.

  28. How is coronavirus affecting you?

    News -

    We want to know how your experience of services in Greenwich is being affected during the COVID-19 pandemic.

  29. What We’re Doing to Help

    News -

    In the light of the current national emergency we are changing how we work, and what we do.

  30. Update on Circle MSK Services During the Coronavirus Pandemic

    Advice and Information -

    Please see the following information from Circle MSK:

  31. GP websites: A report on the quality and content of website information

    Report -

    We investigated the breadth and level of information available to patients on GP websites and how easy it is to navigate websites to find information.

  32. Escalation Report regarding security issues at Charlton Park Care Home

    Report -

    This escalation report is regarding the security issues experienced at Charlon Park Care home by members of Healthwatch Greenwich Enter & View representatives.

  33. Escalation Report of Issues at Eltham Medical Practice

    Report -

    This escalation report is regarding concerns raised by service users, who have been unable to contact the branch surgery at Eltham Medical Practise by phone.

  34. Healthwatch Greenwich Autistic spectrum condition (ASC) report

    Report -

    Following feedback from autistic people and their families/carers, Healthwatch Greenwich conducted a study into autistic spectrum condition (ASC) specialist services for children and young people.

  35. Silvertown tunnel proposal: The health and wellbeing concerns of Greenwich residents

    Report -

    We wanted to understand how local residents feel about Transport for London (TFL)'s plans for the new Silvertown tunnel on Greenwich Peninsula. Did they have any health concerns, and if so, what were they?

  36. South East London NHS LTP Engagement Report 2019

    Report -

    From April to June 2019, 997 South-East London residents, patients, carers and their families shared their as views as part of the NHS “What Would You Do?” campaign.

  37. GMC Patient Feedback Consultation 2019

    Report -

    April saw the launch of the General Medical Council’s public consultation on changes to patient feedback requirements for re-validation. Healthwatch Greenwich were asked to take part.

  38. Healthwtch Greenwich 2018 follow up report into the Nepalese Community and Access to Health Care

    Report -

    In 2018, we re-visited our 2014 report regarding the issues experienced by members of the Nepalese community when accessing health services in Greenwich, in order to see how service providers responded to our 2014 recommendations.

  39. Circle Musculoskeletal Service Report 2018

    Report -

    We have been working with Greenwich CCG, Royal Borough of Greenwich and Circle MSK in order to monitor the implementation and delivery of the new Circle MSK contract.

  40. GP Access Report 2018

    Report -

    This report follows up our 2017 report and incorporates the findings of three key pieces of work we’ve undertaken over the last year.

  41. Preliminary Review of Greenwich CAMHS

    Report -

    Healthwatch Greenwich has spent the last few months talking to commissioners, service providers, social workers, foster carers and young people to identify key trends within Greenwich Child and Adolescent Mental Health Services (CAMHS).

  42. Experiences of Greenwich Adult Social Care Services

    Report -

    Our latest report looks at people’s experiences of accessing and using Greenwich Council’s adult social care services.

  43. Healthwatch Greenwich Annual Report 2018-19

    Report -

    Our Annual Report for the year 2018-2019- How your feedback helped us work to improve health and social care services in Greenwich over the past year, and what our key priorities will be for 2020-21.

  44. Annual Report 2017-2018

    Report -

    Our Annual Report for the year 2017-18- How your feedback helped us work to improve health and social care services in Greenwich over the past year, and what our key priorities will be for 2018-19.

  45. Annual Report 2016-17

    Report -

    Our Annual Report for the year 2016-17- How your feedback helped us work to improve health and social care services in Greenwich over the past year, and what our key priorities will be for 2017-18.

  46. Annual Report 2015 - 2016

    Report -

    Our Annual Report for the year 2015-16- How your feedback helped us work to improve health and social care services in Greenwich over the past year, and what our key priorities will be for 2016-17..

  47. Annual Report 2014-15

    Report -

    Our Annual Report for the year 2014-15- How your feedback helped us work to improve health and social care services in Greenwich over the past year, and what our key priorities will be for 2015-16..

  48. Annual Report 2013-14

    Report -

    Our Annual Report for the year 2013-14- How your feedback helped us work to improve health and social care services in Greenwich over the past year, and what our key priorities will be for 2014-15..

  49. GP access report 2017

    Report -

    Over the last year, we have been in contact with many people who have struggled to access their local GP practice, often as a result of not having the right kind of documentation to be able to register.

  50. Queen Elizabeth Hospital discharge report 2017

    Report -

    Hospital discharge was raised as a priority for Healthwatch Greenwich. The main acute hospital in Greenwich is Queen Elizabeth Hospital which includes an Emergency Department and an Urgent Care Centre.