We have been contacted by service users from Eltham Park Surgery (now merged with Eltham Medical Practice) experiencing complete inability to contact the surgery by telephone. Those who can do so have been forced to visit the surgery (Eltham Medical Practice) in person to make an appointment. This has caused considerable distress and a delay in accessing medical attention. Read the report below, as well as the response from Greenwich CCG.
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Share your ideas and experiences and help services hear what works, what doesn’t, and what you want from care in the future.