"We were invisible that night at Queen Elizabeth" - listen to Anna's experience

Anna recounts her experiences at Queen Elizabeth hospital and Lewisham Hospital.
Listen to Anna's story

The difference Anna's story made

After Anna reached out to us at Healthwatch Greenwich earlier this year:

We facilitated a meeting between Anna and key decision makers at Lewisham and Greenwich (LGT) NHS trust.

As a result, LGT have taken action. Not only have they created this Patient Experience video above, but they have also reviewed:

- Maternity triage at Queen Elizabeth Hospital (QEH)

- The escalation policy

- The seating arrangements in A&E 

It felt very cathartic to tell our story and have the people who have the power to change things actually listen. The failings were recognised and apologies were made
— Anna Costi

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