The NHS Long Term Plan Engagement Programme 2019

As part of the NHS Long Term Plan Healthwatch Greenwich were asked to gather local people's experiences and views on what the NHS can do to help them and their communities stay well and to make the support available better
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What matters most to people in Greenwich? Through our community activity, survey and two focus groups we gathered the views of 155 Greenwich residents (143 via our questionnaire and 12 from our focus groups) on how health and care could be improved. Greenwich residents identified three recurring themes:

Barriers to accessing health and care services

• Accurate and accessible information

• Services and facilities to help stay healthy

Based on these themes, we made the following recommendations:

1: Wider range of digital tools to provide easier access to health advice and services.

2: Greater availability of ‘same week’ GP appointments to provide rapid access when needed.

3: Clearer signposting/easier access to information to help patients choose the service most appropriate for their needs.

4: More community-based support groups/services to help residents manage their own health and stay well.

5: Subsidised schemes to access activities/gyms/healthy diet choices to help people stay healthy for longer.

HWG Long Term Plan Engagement Report 2019

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