Health Foundation report
The report published by the Health Foundation found that most of the people who responded (84%) viewed their experience of using technology to access services during the pandemic positively. However, when compared with traditional ways of receiving care, 42% of them said that the use of tech made their care quality worse.
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The Health Foundation said the findings show that the technology that has been used during the pandemic needs to be improved before the Government proceeds with making such innovations permanent.
The report also found that people aged 55 or over, people who have carers, and people who are unemployed were more likely to have a negative experience using technology to receive care.