Digital Inclusion Report by Healthwatch Bexley
Face to face meetings with healthcare staff were dramatically reduced at the start of the first lockdown in March 2020. This meant that some of the digital changes that service providers were hoping to introduce slowly were forced to be activated quickly to be able to continue to deliver services.
Have you been able to access digital healthcare services during the pandemic?
It only takes a minute to tell us about your experience of health and social care. We use your views to raise concerns with the people running NHS and social care services to make care better.
The coronavirus pandemic has shown us how much we rely on digital communication platforms to stay feeling connected to friends, family, and the wider world. Increasingly, we need to get online to access the information and resources we need to look after our health and wellbeing.
This report by Healthwatch Bexley explores resident’s views on the rapid movement of charities, local support services, and primary and secondary care to digital services during the pandemic. It looks at London Borough of Bexley resident’s ability to access and use digital services and how residents have been supported or possibly excluded if they are not able to use digital services.
