COVID-19: What people are telling us about vaccines

Key messages from the collective Healthwatch evidence for May 2021
Graphic image of a magnifying glass over a green and pink quotation mark

What are people telling us about COVID-19 vaccines?

This briefing aims to provide an update for national health and social care stakeholders about the COVID-19 vaccine roll-out. It draws on:

  • Information and advice the public are asking us about

  • Experiences and attitudes people have shared with us

COVID-19 vaccine issues covered in the latest update

It focuses on people’s views, concerns and experiences of:

  • Experience of the vaccine roll-out;

  • Reasons for low vaccine confidence;

  • Access to the vaccine; and

  • Access to the second dose.

This update is informed by:

  • The views of over 2000 people in local Healthwatch reports;

  • The views of 1847 people responding to Healthwatch England’s national survey; and

  • Data from 39 local Healthwatch services across England, providing the feedback of 242 individuals on the COVID-19 vaccine delivery.

Share your experience of the COVID-19 vaccine

It only takes a minute to tell us about your experience of health and social care. We use your views to raise concerns with the people running NHS and social care services to make care better.

Have your say


If you need this document in a different format, please email or call 03000 68 3000.

COVID-19 Intelligence Update - Vaccines May 2021

Looking for information about health and care?

Find advice and information to help you stay well and make decisions about your health and social care support.

Find advice and information