April 2022 Feedback Report

Find out what the public has been telling us about health and social care during April 2022.
Graphic image of a magnifying glass over a green and pink quotation mark

What did we hear this month?

  • GP services
    • Front desk communication
    • Telephone waiting times
    • Access to appointments 
    • Petition to improve access
    • eConsult
    • Telephone consultations
    • Prescriptions
  • COVID-19 Vaccinations and testing
  • Lewisham and Greenwich trust
    • Waiting times at A&E 
    • Elective procedures
    • Phlebotomy services
    • Maternity care
    • Baby clinics
    • Pediatrics 
    • Communication
  • Dental care
    • Access
it was so refreshing today to get a smooth, straightforward service from the front desk staff. I rang to make an appointment and I was so touched by the warmth and kindness
— Feedback on GP services
The whole experience was appalling. I hope no mum has to go through this.
— Feedback on Queen Elizabeth
One doctor refused to acknowledge my gender… according to him everything was a mental health issue and suggested I be in therapy. I have been in therapy lots and lots of times, but it felt disturbing for a medical professional to suggest I was not trans, just traumatised
— Feedback on Lewisham and Greenwich NHS trust


April Feedback report

Next Steps

We will follow-up on all concerns or issues raised. We will work with commissioners, providers, and service users to understand both where services are working well and where further development may be needed.

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