Enter and View Report: Timecourt Residential care home
The purpose of our visit
The Health and Social Care Act 2012 allows local Healthwatch authorised representatives to observe service delivery at providers across a range of health and social care services such as hospitals, GPs, and care homes.
Enter and View visits can happen if people tell us there is a problem with a service. They can also occur when services have a good reputation, so we can learn about and share examples of good practice from the perspective of people who experience the service first hand.
Through the programme we help providers to identify what is working well with services and where they could be improved.
How does it work?
Our trained staff and volunteers visit a Greenwich health and social care service. We then spend time at the location, talking both to people receiving care and those providing it.
After our visit, we analyse all the feedback that we have collected and write a report which is published on our website. We share our reports with the organisations involved, the local commissioner, the CQC, and with Healthwatch England.
To protect the safety of service users and staff, we conduct risk assessments and DBS check all our staff and volunteers.
Executive summary and recommendations
Time Court Residential and Nursing Home is in Charlton, situated in a residential area close to Maryon Park. The nearest train station, Woolwich Dockyard, is fifteen minutes on foot and the nearest bus stop, St Thomas Church, is only a few minutes away.
The care home does not have a dedicated dementia unit and takes residents with a wide range of non-dementia needs. Time Court doesn’t accept residents living with dementia unless they also have high nursing needs. Access for relatives and friends has been severely restricted (because of the pandemic) however, on-site visits without an appointment are now allowed.
During our visit, we observed interactions between staff and residents. We saw a high level of care provided to residents. Staff are responsive to residents and residents are happy. Staff we spoke to are happy and enthusiastic about their work, and have good relationships with management. We found the home to be cosy and friendly throughout.
Recommendations
1. Recommendation: Improve lighting in dimly lit areas.
2. Recommendation: Complete/fill or update memory box on door of bedroom for each resident.
3. Recommendation: Review food preferences and offer greater menu variety.
4. Recommendation: Regular dental care visits for residents.
