Enter and View report: Weybourne care home
The purpose of our visit
The Health and Social Care Act 2012 allows local Healthwatch authorised representatives to observe service delivery at providers across a range of health and social care services such as hospitals, GPs, and care homes.
Enter and View visits can happen if people tell us there is a problem with a service. They can also occur when services have a good reputation, so we can learn about and share examples of good practice from the perspective of people who experience the service first hand.
Through the programme we help providers to identify what is working well with services and where they could be improved.
How does it work?
Our trained staff and volunteers visit a Greenwich health and social care service. We then spend time at the location, talking both to people receiving care and those providing it.
After our visit, we analyse all the feedback that we have collected and write a report which is published on our website. We share our reports with the organisations involved, the local commissioner, the CQC, and with Healthwatch England.
To protect the safety of service users and staff, we conduct risk assessments and DBS check all our staff and volunteers.
Executive summary and recommendations
Weybourne Care Home provides residential care and support for people living with dementia. It is a purpose-built care home located in Abbey Wood. At our visit, residents were happy and relaxed and, unlike other homes we’ve visited, most were in communal areas, engaging with staff and other residents or participating in activities. During our visit, there was a lot of laughter and dancing, with attentive staff focusing on the individual needs of residents. Most are longstanding postholders who have built up good relationships with residents. The building is dated, and most of the rooms do not have en-suite facilities. Work is needed to bring it up to date as some areas are a little shabby or grubby and could do with brightening up. Management is aware of outdated or tired furnishing and plans are in place to refurbish where needed.
Recommendations
1. Recommendation: Display photographs and names of key staff members in the reception area.
2. Recommendation: Arrange regular routine dental care visits for residents.
