Enter and View Report: Puddingstone Grange
The purpose of our visit
The Health and Social Care Act 2012 allows local Healthwatch authorised representatives to observe service delivery at providers across a range of health and social care services such as hospitals, GPs, and care homes.
Enter and View visits can happen if people tell us there is a problem with a service. They can also occur when services have a good reputation, so we can learn about and share examples of good practice from the perspective of people who experience the service first hand.
Through the programme we help providers to identify what is working well with services and where they could be improved.
How does it work?
Our trained staff and volunteers visit a Greenwich health and social care service. We then spend time at the location, talking both to people receiving care and those providing it.
After our visit, we analyse all the feedback that we have collected and write a report which is published on our website. We share our reports with the organisations involved, the local commissioner, the CQC, and with Healthwatch England.
To protect the safety of service users and staff, we conduct risk assessments and DBS check all our staff and volunteers.
Executive summary and recommendations
Puddingstone Grange Care Home is a modern, purpose-built care home, offering specialist residential, dementia and nursing care. It’s in a quiet residential part of Plumsted, 5 minutes from the nearest bus stop and close to local amenities. Puddingstone Grange provides a homely environment. Residents told us they are happy with the care they receive although we received mixed feedback from relatives, not all feel their loved one is well cared for. Staff are friendly and attentive and know their residents well. As a team, staff feel supported by management. The home encourages residents to get involved with routine activities and many enjoy giving a helping hand to staff. Communication with relatives is good with a quarterly meeting (online) and a monthly newsletter showcasing events and activities.
Recommendations
1. Recommendation: Display photographs and names of key staff members in the reception area.
2. Recommendation: Improve menus display and food presentation to create a more appetising offer at mealtimes.
3. Recommendation: Arrange regular routine dental care visits for residents.
