Enter & View Report: Riverlee care home
The purpose of our visit
The Health and Social Care Act 2012 allows local Healthwatch authorised representatives to observe service delivery at providers across a range of health and social care services such as hospitals, GPs, and care homes.
Enter and View visits can happen if people tell us there is a problem with a service. They can also occur when services have a good reputation, so we can learn about and share examples of good practice from the perspective of people who experience the service first hand.
Through the programme we help providers to identify what is working well with services and where they could be improved.
How does it work?
Our trained staff and volunteers visit a Greenwich health and social care service. We then spend time at the location, talking both to people receiving care and those providing it.
After our visit, we analyse all the feedback that we have collected and write a report which is published on our website. We share our reports with the organisations involved, the local commissioner, the CQC, and with Healthwatch England.
To protect the safety of service users and staff, we conduct risk assessments and DBS check all our staff and volunteers.
Executive Summary and Recommendations
Riverlee Residential and Nursing Home is in a quiet residential area in West Greenwich, close to Deptford Bridge station, bus stops and local amenities. Communal areas and bedrooms are neat, tidy and well equipped and a good range of activities are offered to keep residents engaged.
While most residents are well cared for, during our visit, we observed some residents with dirty hair or unclean clothing. We brought this to the attention of the staff on duty.
Recommendations
- Recommendation: Display photographs and names of key staff members in the reception area.
- Recommendation: Improve personal hygiene by offering more baths or/and showers and ensure that their garments are always clean.
- Recommendation: Review health and safety practice and ensure communal bathroom facilities are safe for residents’ use.
- Recommendation: Greater engagement with residents in the planning of activities.
- Recommendation: Ensure facilities are accessible for residents’ use.
- Recommendation: Resume regular visits to places of worship and visits from religious leaders for residents who would like to practice their religion.
- Recommendation: To arrange regular routine NHS dental care visits for residents.
Downloads
Read and download the full report
If you require the report in a different format, please email penny@healthwatchgreenwich.co.uk
