Joint Emergency Team (JET) Report with provider's response
Healthwatch Greenwich (HWG) carried out a qualitative research project using one-to-one interviews on the experience of people who use Joint Emergency Team (JET) services.
What is the Joint Emergency Team (JET)?
JET is a service designed to support people at home and in the community.
- It is a central part of ‘Home First’ - an overarching strategy increasingly used by health and care commissioners and providers to support and treat people at home and avoid unnecessary hospital admission.
- Being at home with the right support is often the best way for people to stay well. People who spend extended periods of time in hospital are less likely to be able to go home and be as independent as they were.
Who did we hear from?
Interviews were carried out with service users’ primary and secondary carers.
Nine interviews were carried out with carers - the sons, daughters, wives, and grandchildren of JET service users.
Findings
- JET is effective in providing timely and crucial support to service users with a cognitive impairment. In the short term, support addresses immediate health and care needs and provides carers with practical support and reassurance.
- Support delivered is person centred, meeting the needs and preferences of service users and carers, providing significant benefits to improve quality of life.
- Beyond immediate crisis needs, broader health and care needs of service users are not addressed, and carers are not fully supported to manage the ongoing expectations of their caring role. Carers lack understanding of the role of JET.
- Limited follow up after crisis intervention means that carers are unable to adequately access further support.
- Carers are not provided with adequate information or choices about what support is available for their relatives. This restricts carers from engaging in decision-making processes about care provided to their relatives.
Acknowledgments
We would like to thank service users, and their relatives and carers who participated in this study for sharing their experiences with us.
We are grateful for the support of JET staff, the Home First Operational Project Group, and Oxleas NHS Foundation Trust, in particular Rachel Matheson and Josephine Daley for facilitating this project.
I think what I liked more than anything is, although I was communicating on Dad's behalf, they were actually talking to Dad
It was really impressive. I was already under a lot of pressure and some of that pressure was cushioned by that team.
But again, there is no clarity between Jet team, Social Services who's doing what?
Downloads
Download the full report and response below
If you require this report in a different format, please email penny@healthwatchgreenwich.co.uk
