What did we hear in April 2023? What action has been taken?
In April we heard from 353 people about their experience of health and care services in Greenwich.
Service users contacted us through:
- Calls and emails to us
- Meetings between us and local groups or advocates
- Outreach and engagement events
- Conversations on social media and online reviews
The clinical staff is top notch here. The new admin staff are very good and very caring. I have been with them for over 4 years, and I have to say the place has just gotten better and better over time. I was treated quickly and efficiently.
Cannot get any appointments in advance. Requested a long appointment and was booked for a telephone appointment instead! Staff take no responsibility and do absolutely nothing to help rectify the situation. So many practice rooms and GPs and yet it is impossible to get an appointment and some reception staff are so rude.
Download the full report here
If you need this report in an alternative format, contact Steve: steve@healthwatchgreenwich.co.uk
