Enter and View Report: 101 Royal Hill
The purpose of our visit
We’re carrying out a series of visits to learning disability care homes, supported living, and respite facilities in Greenwich to understand the quality of life, and views of those using the service and the experience and perceptions of relatives and carers.
The Health and Social Care Act 2012 allows local Healthwatch authorised representatives to observe service delivery at providers across a range of health and social care services such as hospitals, GPs, and care homes.
Enter and View visits can happen if people tell us there is a problem with a service. They can also occur when services have a good reputation, so we can learn about and share examples of good practice from the perspective of people who experience the service first hand.
Through the programme we help providers to identify what is working well with services and where they could be improved.
How does it work?
Our trained staff and volunteers visit a Greenwich health and social care service. We then spend time at the location, talking both to people receiving care and those providing it.
After our visit, we analyse all the feedback that we have collected and write a report which is published on our website. We share our reports with the organisations involved, the local commissioner, the CQC, and with Healthwatch England.
To protect the safety of service users and staff, we conduct risk assessments and DBS check all our staff and volunteers.
Executive summary
101 Royal Hill is a spacious, purpose built two-story care home in central Greenwich. The care home is designed for seven residents, and currently, six beds are occupied. While the care home is spacious and clean, the communal areas lack decoration and a personal touch. However, the bedrooms are homely and personalised. Its proximity to the park allows residents to enjoy daily walks and access local amenities. Additionally, the care home provides a van and driver, offering residents the opportunity to go on day trips and other outings. During our visit, we noticed the staff engaging warmly and compassionately with the residents. While residents appeared happy and content we noticed very poor dental care. Multiple residents displayed discoloured and decayed teeth. Families we spoke to expressed their satisfaction with the care provided. Families have the flexibility to visit whenever they like and they communicate frequently with the key workers and staff. On the day of our visit, we observed residents going out and being involved in activities.
Recommendations
- Maintain a clear, tidy and safe environment in the garden.
- Complaints information to be on display and available in reception area.
- Replace heavily stained carpet to creating a more inviting and hygienic environment.
- Review dental care and oral hygiene approaches.
- Create a more welcoming and homely space in the communal areas.
- Establish a regular method for group communication and feedback with families, such as a newsletter or group meetings.
