Enter and View Report: 58 the Village
The purpose of our visit
We’re carrying out a series of visits to learning disability care homes, supported living, and respite facilities in Greenwich to understand the quality of life, and views of those using the service and the experience and perceptions of relatives and carers.
The Health and Social Care Act 2012 allows local Healthwatch authorised representatives to observe service delivery at providers across a range of health and social care services such as hospitals, GPs, and care homes.
Enter and View visits can happen if people tell us there is a problem with a service. They can also occur when services have a good reputation, so we can learn about and share examples of good practice from the perspective of people who experience the service first hand.
Through the programme we help providers to identify what is working well with services and where they could be improved.
How does it work?
Our trained staff and volunteers visit a Greenwich health and social care service. We then spend time at the location, talking both to people receiving care and those providing it.
After our visit, we analyse all the feedback that we have collected and write a report which is published on our website. We share our reports with the organisations involved, the local commissioner, the CQC, and with Healthwatch England.
To protect the safety of service users and staff, we conduct risk assessments and DBS check all our staff and volunteers.
Executive summary
The care home is a converted three-story building located in peaceful Charlton Village, close to local amenities and transportation. Residents enjoy the freedom to explore nearby shops and take walks to Charlton Gardens. The home has a cosy warm feeling. There are six bedrooms all decorated uniquely, but only one has ensuite facilities. The home is pleasantly decorated but requires refurbishment in some areas. Residents engage in various activities and the care home promotes independence and self-confidence. However, information provision could be improved. The back garden has raised planters for residents to practice gardening and enjoy the outdoors when the weather is good. We observed that staff-resident interactions were warm and respectful. Overall, the care home provides a comfortable and nurturing environment, where residents are cared for with dignity and autonomy.
Recommendations
- Have complaints procedure available in the reception area.
- Display photographs and names of key staff members in the reception area.
- Refurbish the walls to create a more inviting environment.
- Establish a regular method for group communication and feedback with families, such as a newsletter or group meetings.
