Enter and View Report: 88 Montbelle Road
The purpose of our visit
We’re carrying out a series of visits to learning disability care homes, supported living, and respite facilities in Greenwich to understand the quality of life, and views of those using the service and the experience and perceptions of relatives and carers.
The Health and Social Care Act 2012 allows local Healthwatch authorised representatives to observe service delivery at providers across a range of health and social care services such as hospitals, GPs, and care homes.
Enter and View visits can happen if people tell us there is a problem with a service. They can also occur when services have a good reputation, so we can learn about and share examples of good practice from the perspective of people who experience the service first hand.
Through the programme we help providers to identify what is working well with services and where they could be improved.
How does it work?
Our trained staff and volunteers visit a Greenwich health and social care service. We then spend time at the location, talking both to people receiving care and those providing it.
After our visit, we analyse all the feedback that we have collected and write a report which is published on our website. We share our reports with the organisations involved, the local commissioner, the CQC, and with Healthwatch England.
To protect the safety of service users and staff, we conduct risk assessments and DBS check all our staff and volunteers.
Executive summary
88 Montebelle Road Care Home is located in a secluded residential area far from shops and other amenities. Public transport is limited, with the nearest bus stop a five-minute walk away. The care home is a two-story building with five bedrooms located across two floors. All bedrooms are clean and well-presented, offering the five residents a personalised living space. However, there is no lift, and this home cannot accommodate residents with mobility issues. During our visit, we observed a warm and caring environment where staff and residents engaged in different activities together. In speaking to three residents about their experience living at the home, they shared positive views, including enjoying socialising with others living there. Two residents were in a relationship with each other and spent time enjoying each other’s company. Families shared their appreciation for this care, with two relatives describing the attentiveness of staff and the open communication fostered by management.
Recommendations
- Complaints information to be on display and available in the reception area.
- Consideration should be given to providing adapted education for residents on relationships, consent, and sexual health, tailored to the needs of individuals with learning disabilities. Regular supervision and monitoring of relationships should be considered to ensure they are consensual and healthy, while still respecting the residents' privacy.
- Establish a regular method for group communication and feedback with families, such as a newsletter or group meetings.
