What did we hear in October 2024? What action has been taken?
We heard from 277 Greenwich residents about their experience of health and care services in Greenwich.
Service users contacted us through:
- Calls and emails to us
- Meetings between us and local groups or advocates
- Outreach and engagement events
I changed to them a month ago and so far, it is OK. Reception is nice and doctor is good and helpful. They call you once your report comes back.
I needed blood tests but they said there was a cyber-attack so they said they would get back to me later on. However, it has been 4-5 months and still no update or call from them. I needed to have a blood test as I needed my medication reviewed and my blood pressure is suffering. It is hard to get to the doctor and get an appointment.
Download Full Report Here
Response from Royal Borough of Greenwich
Received 16 October
"We thank Healthwatch for this useful report. We acknowledge and value the potential learning points raised by the residents who kindly allowed their cases to be anonymously shared. We would like to meet up with Healthwatch to discuss these cases and related housing matters that they highlight, in order to look for wider improvements that might result".
