Local NHS trust 'better than expected' in Community Mental Health services

Find out more about the recent CQC survey results for Oxleas NHS Trust and how it compares to the rest of the country.

A new CQC survey of over 200 people who use Oxleas Community Mental Health services shows:

- Improved results in comparison to last year.

- 'Better than expected' and 'somewhat better than expected' results in four questions.

The results

In comparison to other providers across England, Oxleas NHS Trust perform best in the following areas:

Care review: service users had care review meeting in last 12 months
NHS Talking Therapies: service users being involved in deciding what NHS talking therapies to use
Care decided on: staff and service users deciding on care received
Views on quality of care: NHS mental health services asking service users for their views on the quality of their care
NHS Talking Therapies: staff explaining NHS talking therapies in a way service users can understand

Where there is room for improvement:

Getting help needed: staff delivered help needed at last contact
Organisation of care: service users knowing how to contact the person in charge of organising their care if they have concerns
Support and well-being (Physical): service users being given help or advice with finding support for financial advice
Respect for person-centered values: staff understanding how service user mental health needs affect other areas of their life
Support and well-being (Work): service users being given help or advice with finding support for finding or keeping

In comparison with other providers, Oxleas NHS Trust performed 'better than expected' on the following questions:

•Q15. Have you and someone from NHS mental health services decided what care you will receive? (This may be called a careplan).

•Q18. In the last 12 months, have you had a care review meeting with someone from NHS mental health services to discuss how your care is working?

•Q30. Were you involved as much as you wanted to be in deciding what NHS talking therapies to use?

In comparison with other providers, Oxleas NHS Trust performed 'Somewhat better than expected' for the following question:

•Q29. Were these NHS talking therapies explained to you in a way you could understand?

The 2022 survey of people who use community mental health services involved 53 providers of NHS community mental health services in England. The CQC received responses from 13,418 people, a response rate of 20.9%.

People aged 18 and over were eligible for the survey if they were receiving care or treatment for a mental health condition and were seen face-to-face at the trust, via video conference or telephone between 1 September 2021 and 30 November 2021.

Read the full survey results