From April to June 2019, 997 residents, patients, carers and their families shared their as views as part of the “What Would You Do?” focus groups and surveys, that ran from March to June to encourage people across south east London to explain what about the their local nhs services matters most to them. The public were asked to give their views on improving local services; share their ideas on how people can live healthier lives and what improvements they think could be made to help people access services quickly. In addition to asking residents to fill out surveys, local Healthwatch organisations carried out focus groups with mental health service users and residents who have learning disabilities and autism.
What matters most to people in south east London? South east London residents identified the following aspects as the most important in the delivery of their local services:
- Living a healthy life
Access to the help and treatment I need when I want
- Managing and choosing support
Communications are timely
- Independence as they get older
I want my family to feel supported at the end of life
- Interaction with local NHS
I have absolute confidence that my personal data is managed well and kept secure
Therefore, it is recommended that OHSEL focus on these areas as priorities to improve local NHS services.