February 2022 Feedback Report
What did we hear this month?
The feedback we collected this month concerns the following topics:
- Primary Care
- Quality of care
- Registering with a GP
- Booking appointments
- Digital access
- Referrals
- Lewisham and Greenwich NHS Trust
- Quality of care
- Access
- Urgent and emergency care
- Care for older people
- Maternity care
- Dentistry
- Access
Everyone was very polite, attentive and overall professional... The only minor downside was hospital navigation. This might have been the result of me being a bit earlier, but the “inside” entrance to the Day Care Unit was closed, so had to go around.
Difficult to get a face to face appointment
My little girl had to go there a few weeks back and they were amazing they were playing games with her gave her all sorts of toys
The feedback presented in this report represents 237 responses from the following sources:
- Calls and emails to Healthwatch Greenwich from Greenwich residents and service users
- Conversations as seen on social media and on community and neighbourhood sites
- Online reviews of services
- Insight collected from service users during our community outreach activity
Next Steps
We will follow-up on all concerns or issues raised. We will work with commissioners, providers, and service users to understand both where services are working well and where further development may be needed.
The CCG sent us a response to this report on the 21st February 2022. Download the response below.
FAQs
Who does this report get sent to?
We send this report directly to:
- MPs
- Councillors
- Key decision makers in the NHS including senior managers in Quality Improvement
- The CQC (Care Quality Commission)
Anonymised feedback is also shared with Healthwatch England who call on NHS England and other national bodies to improve health and social care. See how your voice makes a difference across the country.
What difference does my feedback make?
The South East London Clinical Commissioning Group (CCG) has actioned many of the most common themes that arise from our feedback reports. They have responded to this report in full (their response is downloadable at the end of this article).
For example, when we reported that there could have been more clear information on the vaccination programme, a letter was sent to all Royal Borough of Greenwich residents including information about the booster vaccination, eligibility and how to book the vaccine.
See more examples in How your voice is making a difference in Greenwich
Will my feedback be anonymised?
Yes, we will anonymise your feedback and only ever collect personal data when we have explicit consent to do so. We will not publish your full name in our feedback reports.
Downloads
Download the February Feedback Report and the response from the CCG
