March 2021 Feedback Report

Find out what the public has been telling us about health and social care during March 2021, including the issues people have faced accessing digital services.
Graphic image of a magnifying glass over a green and pink quotation mark

What did we hear this month? 

The feedback concerns the following topics:

  • COVID-19 vaccination (including a case study about a patient's experience of digital access and getting vaccinated). 
  • GP services (including barriers and challenges, using digital tools, telephone contact, using hospital services as a substitute for GP access, access to translation and interpreting services, repeat prescriptions, referrals and complaints)
  • Physiotherapy
  • Adult social care (including care homes)
  • Dental care
  • Mental Health

Where does our evidence come from?

The feedback presented in this report represents 285 responses from the following sources:

  • Calls and emails to Healthwatch Greenwich from Greenwich residents and service users
  • Meetings between Healthwatch Greenwich and community representatives or leaders
  • Meetings between Healthwatch Greenwich and groups of Greenwich service users
  • Conversations as seen on Twitter and local community Facebook groups
  • Online reviews of services
  • A small survey of elderly members of the Chinese Women’s Association

No recommendations were made in this report.


For more information on our February feedback report, contact Sue: 


Call 020 8301 8340 

If you require any of the information in this article in a different language or format, please contact us on 020 8301 8340 or email 

Healthwatch Greenwich March 2021 Feedback Report

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