July 2021 feedback report

Find out what the public has been telling us about health and social care during July 2021.
Graphic image of a magnifying glass over a green and pink quotation mark

What did we hear this month?

The feedback we collected this month concerns the following topics:

  • COVID-19 Vaccination
    • Vaccination records (vaccination status not being recorded by NHS England)
    • Walk-in clinics
    • Coronavirus testing
Got my first vaccine at a drop-in centre in Abbey Wood Park on 1 July but this is still not registered on the NHS website. Therefore, I can’t book my second vaccine. There’s been no help from 119 or Greenwich Health. How can records go astray like this?
I got mine about 2 weeks ago in Plumstead. Was 5 weeks after the first one.
  • Access to GP services
    • Long wait times on the telephone
    • Lack of face-to-face appointments
    • Missed callbacks after requesting through econsult.
    • Merger of practices
Even if you call at 8 am sharp don't expect to speak to anyone quickly. Last attempt at making an appointment I dialled at 8 am, was 11th in the queue and my call was answered 1 hour and 20 minutes later.
  • Queen Elizabeth Hospital
    • People resorting to hospital services because they can’t get GP access.
    • In-patient and out-patient experience
    • Waiting times at A&E
    • Post-natal care
  • Oxleas NHS Foundation Trust
    • Sexual Health Clinic
  • Circle MSK
    • Physiotherapy
If this is the best service that is being offered, I can't imagine what the worst is like. Given wrong diagnoses & exercises, told incorrect information and impossible to contact appointments line, messages & emails ignored.

Next Steps

We will follow-up on all concerns or issues raised. We will work with commissioners, providers, and service users to understand both where services are working well and where further development may be needed.

Have your say

Do these experiences of health and social care services sound familiar? Or has your experience been completely different? It only takes a minute to tell us about your experience of health and social care. We use your views to raise concerns with the people running NHS and social care services to make care better.

Have your say

Where does our evidence come from?

The feedback presented in this report represents 394 responses from the following sources:

  • Calls, emails, website, and face-to-face feedback to Healthwatch Greenwich from Greenwich residents
  • Meetings between Healthwatch Greenwich and community representatives or leaders
  • Meetings between Healthwatch Greenwich and groups of Greenwich service users
  • Conversations as seen on social media
  • Online reviews of services

No recommendations were made in this report.


For more information on our feedback report, contact Sue:


020 8301 8340

If you require any of the information in this article in a different language or format, please contact us on 020 8301 8340 or email info@healthwatchgreenwich.co.uk 

July 2021 Feedback Report

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