May 2022 Feedback report

Find out what the public has been telling us about health and social care during May 2022.
Graphic image of a magnifying glass over a green and pink quotation mark

The feedback presented in this report represents 233 responses from the following sources:

  • Calls and emails to Healthwatch Greenwich from Greenwich residents and service users
  • Conversations as seen on social media and on community and neighbourhood sites
  • Online reviews of services
  • Insight collected from service users during our community outreach activity

The feedback we collected this month concerns the following topics:

  • GP services
    • Reception staff
    • Telephone waiting times
    • eConsult
    • Prescriptions
  • Queen Elizabeth Hospital 
    • Waiting times for infants and toddlers
    • Maternity services
    • Paediatric care
I find the surgery to be very well organised, generally runs to time, very helpful and friendly staff, really competent and thorough GPs.
— Feedback on GP services
We were asked to wait in a room where there were other children waiting to be seen-some of them seemed very sick. I could see another room with toys in and more space, that would have been better than having everyone crowded in together.
— Queen Elizabeth Feedback
I had to wait 52 minutes until someone - finally - was able to answer my call
— Feedback on GP services


Who does this report get sent to?

We send this report directly to:

- MPs

- Councillors 

- Key decision makers in the NHS including senior managers in Quality Improvement

- The CQC (Care Quality Commission)

Anonymised feedback is also shared with Healthwatch England who call on NHS England and other national bodies to improve health and social care. See how your voice makes a difference across the country.

What difference does my feedback make?

The South East London Clinical Commissioning Group (CCG) has actioned many of the most common themes that arise from our feedback reports.

For example, when we reported that there could have been more clear information on the vaccination programme, a letter was sent to all Royal Borough of Greenwich residents including information about the booster vaccination, eligibility and how to book the vaccine. 

See more examples in How your voice is making a difference in Greenwich

Will my feedback be anonymised?

Yes, we will anonymise your feedback and only ever collect personal data when we have explicit consent to do so. We will not publish your full name in our feedback reports. 


May 2022 Feedback report

Next Steps

We will follow-up on all concerns or issues raised. We will work with commissioners, providers, and service users to understand both where services are working well and where further development may be needed.

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