Enter and View report: Cullum Welch Court care home (Morden College)

The purpose of our visit

The Health and Social Care Act 2012 allows local Healthwatch authorised representatives to observe service delivery at providers across a range of health and social care services such as hospitals, GPs, and care homes. 

Enter and View visits can happen if people tell us there is a problem with a service. They can also occur when services have a good reputation, so we can learn about and share examples of good practice from the perspective of people who experience the service first hand.

Through the programme we help providers to identify what is working well with services and where they could be improved.

How does it work?

Our trained staff and volunteers visit a Greenwich health and social care service. We then spend time at the location, talking both to people receiving care and those providing it.

After our visit, we analyse all the feedback that we have collected and write a report which is published on our website. We share our reports with the organisations involved, the local commissioner, the CQC, and with Healthwatch England. 

To protect the safety of service users and staff, we conduct risk assessments and DBS check all our staff and volunteers. 

Executive summary and recommendations

Cullum Welch Court Care Home is in Blackheath, within the grounds of Morden College. The closest bus stop is five minutes away and the closest train stations (Westcombe Park and Lewisham Station) are thirty minutes away. The care home is surrounded by beautiful grounds that are well looked after.

Those residents who are able, can use the all the facilities on the site( including the John Morden Centre, walking the grounds or visiting the chapel) of Morden College and visit local amenities and services.

Only residents from the independent living accommodation at Morden College, who require additional care, are offered a place in the care home. The home is not open to others looking for residential care. As a result, resident numbers have reduced from 60 to 31 and part of the building previously used by the care home is now used as office and storage space.