What did we hear in July 2022?
Find out what the public has been telling us about health and social care during July 2022.
The feedback presented in this report represents 249 responses from the following sources:
- Calls and emails to Healthwatch Greenwich from Greenwich residents and service users
- Conversations as seen on social media and on community and neighbourhood sites
- Online reviews of services
- Insight collected from service users during our community outreach activity
I spoke with one of the receptionists today over the phone. She was very helpful. She listened without interrupting and provided me with the best solution for what I called for.
They’re so busy, sometimes you seem forgotten about
The feedback we collected this month concerns the following topics:
- GP services
- Getting an appointment
- Front desk staff
- Digital access
- Prescriptions
- Making a complaint
- Mental health support
- Sexual health advice
- Pharmacists
- Medical supplies and health misinformation
- Lewisham and Greenwich NHS Trust Queen Elizabeth
- Waiting times
- Communication
- A&E
- Food provision
- Dentistry
- Access
- Waiting times: referrals
FAQs
Who does this report get sent to?
We send this report directly to:
- MPs
- Councillors
- Key decision makers in the NHS including senior managers in Quality Improvement
- The CQC (Care Quality Commission)
Anonymised feedback is also shared with Healthwatch England who call on NHS England and other national bodies to improve health and social care. See how your voice makes a difference across the country.
What difference does my feedback make?
The South East London Integrated Care System (ICS) has actioned many of the most common themes that arise from our feedback reports.
For example, when we reported that there could have been more clear information on the vaccination programme, a letter was sent to all Royal Borough of Greenwich residents including information about the booster vaccination, eligibility and how to book the vaccine.
See more examples in How your voice is making a difference in Greenwich
Will my feedback be anonymised?
Yes, we will anonymise your feedback and only ever collect personal data when we have explicit consent to do so. We will not publish your full name in our feedback reports.
