What did we hear in August 2022?

Report - 27 September 2022

From GP services to Queen Elizabeth hospital, find out what you told us about health and social care in Greenwich.

The feedback presented in this report represents 373 responses from the following sources:

  • Calls and emails to Healthwatch Greenwich from Greenwich residents and service users
  • Conversations as seen on social media and on community and neighbourhood sites
  • Online reviews of services
  • Insight collected from service users during our community outreach activity

Telephoned for a doctors appointment at 3.30 and was advised doctor would call at 3.40.

Feedback on GP services

Amazing doctors, amazing nurses. Very attentive, very careful and patient. They explained everything and were so nice. The best!

Feedback on Market Street Health Centre

I feel like no one cares. My support worker keeps changing so I can’t build up trust with any of them

Feedback on Adult Social Care

The feedback we collected this month concerns the following topics:

  • GP services
    • Getting an appointment
    • Front desk staff
    • Digital access
  • Lewisham and Greenwich NHS Trust Queen Elizabeth 
    • A&E
    • Blood tests
    • Discharge: Aftercare
  • Children's services: Community Visiting Team
  • Mental health services
  • Adult social care
  • Sexual health services: Market Street Health Centre

FAQs

Who does this report get sent to?

We send this report directly to:

- MPs

- Councillors 

- Key decision makers in the NHS including senior managers in Quality Improvement

- The CQC (Care Quality Commission)

Anonymised feedback is also shared with Healthwatch England who call on NHS England and other national bodies to improve health and social care. See how your voice makes a difference across the country.

What difference does my feedback make?

The South East London Integrated Care System (ICS) has actioned many of the most common themes that arise from our feedback reports.

For example, when we reported that there could have been more clear information on the vaccination programme, a letter was sent to all Royal Borough of Greenwich residents including information about the booster vaccination, eligibility and how to book the vaccine. 

See more examples in How your voice is making a difference in Greenwich

Will my feedback be anonymised?

Yes, we will anonymise your feedback and only ever collect personal data when we have explicit consent to do so. We will not publish your full name in our feedback reports. 

Downloads

If you need this report in a different format, please contact penny@healthwatchgreenwich.co.uk

August Feedback Report
Download (PDF 341 KB)

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