What did we hear in January 2023? What action has been taken?
We heard from 165 people about their experience of health and care services in Greenwich.
Service users contacted us through:
- Calls and emails to us
- Meetings between us and local groups or advocates
- Outreach and engagement events
- Conversations on social media and online reviews
Dr A is the best GP there is. Always professional, calm, and kind. Never
makes you feel like an inconvenience. Every appointment with him feels
easy and productive. I trust him with my life. Reception staff at all the
surgeries always lovely and patient.
Being ill or having medical issues fills me with anxiety because I know how
impossible it will be to get support from the GP.
What did you tell us about primary care?
- You told us that reception staff at some GP practices are kind, friendly and professional, and same day appointments over the phone or through e-consult are possible.
- Most GPs and nursing staff are praised for their professionalism, care and compassion.
- However some of you told us that reception staff at some surgeries are unhelpful and in a few cases, rude or unprofessional. You struggle to get through to your GP practice on the phone, often finding the line disconnected after 30 minutes.
What did you tell us about hospital care?
- Staff at Queen Elizabeth are thanked for their hard work and professionalism.
- Interactions with the London Ambulance Service (LAS) are very positive with ‘kind and reassuring’ staff.
- Waiting times are a concern. Not knowing how long to wait for a response is frustrating.
Download the full report here
If you would like this report in a different format, please contact info@healthwatchgreenwich.co.uk
FAQs
Who does this report get sent to?
We send this report directly to:
- MPs
- Councillors
- Key decision makers in the NHS including senior managers in Quality Improvement
- The CQC (Care Quality Commission)
Anonymised feedback is also shared with Healthwatch England who call on NHS England and other national bodies to improve health and social care. See how your voice makes a difference across the country.
What difference does my feedback make?
The South East London Integrated Care System (ICS) has actioned many of the most common themes that arise from our feedback reports.
For example, when we reported that there could have been more clear information on the vaccination programme, a letter was sent to all Royal Borough of Greenwich residents including information about the booster vaccination, eligibility and how to book the vaccine.
See more examples in How your voice is making a difference in Greenwich
Will my feedback be anonymised?
Yes, we will anonymise your feedback and only ever collect personal data when we have explicit consent to do so. We will not publish your full name in our feedback reports.
