Oxleas NHS Foundation Trust and Healthwatch Greenwich Collaborate to Improve Children’s Integrated Therapies Website

According to the results of the usability testing, most parents and carers were unaware of the Children’s Integrated Therapies website despite their children being regular users of some or all the therapies. Furthermore, many struggled to find the website and found it confusing and frustrating to navigate. Key information, such as contact details, was not easily accessible, and accessibility options were limited. However, the testing also revealed that parents felt the information on the site could be useful to them if presented in a more condensed or accessible way, such as using plain English and less clinical language.

Joy Beishon, CEO of Healthwatch Greenwich, said, “It is important that NHS websites are easy to find, easy to navigate and meet the needs of users and this project demonstrates Oxleas NHS Foundation Trust commitment to that. The results of usability testing will help to improve the website, making it more accessible and user-friendly and we look forward to seeing the improvements that will be made to the Children’s Integrated Therapies website as a result of our feedback.”