Enter and View Report: 1a Webb Road
The purpose of our visit
We’re carrying out a series of visits to learning disability care homes, supported living, and respite facilities in Greenwich to understand the quality of life, and views of those using the service and the experience and perceptions of relatives and carers.
The Health and Social Care Act 2012 allows local Healthwatch authorised representatives to observe service delivery at providers across a range of health and social care services such as hospitals, GPs, and care homes.
Enter and View visits can happen if people tell us there is a problem with a service. They can also occur when services have a good reputation, so we can learn about and share examples of good practice from the perspective of people who experience the service first hand.
Through the programme we help providers to identify what is working well with services and where they could be improved.
How does it work?
Our trained staff and volunteers visit a Greenwich health and social care service. We then spend time at the location, talking both to people receiving care and those providing it.
After our visit, we analyse all the feedback that we have collected and write a report which is published on our website. We share our reports with the organisations involved, the local commissioner, the CQC, and with Healthwatch England.
To protect the safety of service users and staff, we conduct risk assessments and DBS check all our staff and volunteers.
Executive summary
1a Webb Care Home, is a purpose-built two-story building and is located at the end of a quaint neighbourhood near Greenwich Park, offering a cosy environment for its residents. It has six bedrooms and is currently at full occupancy. The home is clean, well-maintained, and orderly. The garden is not accessible to residents. Many residents are long-term occupants and based on our PORT observation findings, are content within this homely atmosphere. Care staff are compassionate and respectful toward residents. Feedback received from a relative was very positive, about the home, the supportive environment, and the positive relationships staff have with their loved one. There is a noticeable gap in organised activities. Residents take part in daily ad hoc outings or shopping trips. Occasional in-house opportunities such as music therapy, nail painting, and massage are offered. Family involvement is encouraged, with relatives invited to participate in parties, holidays, and celebrations. There is no formal method for regular feedback with families beyond the annual survey. The home does not provide a newsletter to share updates, nor are there regular family meetings to discuss concerns and suggestions
Recommendations
- Improve accessibility to the garden.
- Complaints information to be on display and available in the reception area.
- Display photographs and names of key staff members in the reception area.
- Review the current maintenance schedule to repair marks and scratches.
- Create an activity schedule tailored to residents' needs and preferences.
- Provide pictures of menu choices to help residents choose their meals.
- Establish a regular method for group communication and feedback with families, such as a newsletter and group meetings
