Building Trust to Tackle Abuse in Greenwich Communities

🤝 Listening to Communities 

The Raising Awareness of Abuse project, led by Healthwatch Greenwich and the Greenwich Safeguarding Adults Board, set out to strengthen confidence in seeking help and to make safeguarding more accessible. 10 community groups and more than 200 residents took part in workshops held in churches, cultural centres and faith spaces across the borough with more than 1000 residents reached through community networks. 

Residents shared that abuse often exists in “grey areas” — difficult to name or recognise. Many didn’t use the word safeguarding but described experiences that caused harm or worry. Fear of judgement, confidentiality breaches, or immigration consequences often stopped people from speaking out. 

For Greenwich, this means awareness alone isn’t enough. People need safe, trusted and culturally sensitive routes to support. 

🌍 Breaking Barriers and Building Trust 

Low trust in statutory services, cultural expectations to keep problems within families, and unclear safeguarding language were major barriers. The project found that community leaders and faith figures play a crucial role as connectors — often the first point of contact for those seeking help. 

Information delivered in the right language, through familiar faces, and in smaller, safer spaces made a real difference. Relationship‑based engagement and non‑escalatory advice pathways helped residents feel heard without fear of repercussions. 

🧭 What’s Next for Greenwich 

Healthwatch Greenwich recommends continuing community engagement, investing in trusted relationships, and ensuring culturally appropriate information. 

Residents can find support through local safeguarding services, Healthwatch Greenwich, or NHS abuse support. 

When communities lead, trust grows — and Greenwich becomes safer, stronger, and more connected for everyone.