August 2021 feedback report

Find out what the public has been telling us about health and social care during August 2021.
Graphic image of a magnifying glass over a green and pink quotation mark

What did we hear this month?

The feedback we collected this month concerns the following topics:

  • GP services
    • Communication with front desk staff
    • Booking appointments on the telephone
    • econsult and digital access
    • Registration for new patients
    • Patient voice in health decisions
    • Access to interpretation services
    • Administration issues
  • Dental Services
  • Optical services
... contacted them first time in a over a year and it just reminded me why I was avoiding this practice. Never been correctly diagnosed and have been told my back pain is not real and it’s just in my head.
— Feedback on GP services
I waited 3 days for my GP to call me back. On the 3rd day the receptionist assured me he would phone back after he read my e consultation. Still no call back from GP. Still in pain. I waited by the phone for 3 days.
— Feedback on GP services
It makes our job very difficult and is a huge waste of resources in the time spent calling around and convincing these services that they should be booking interpreters. It is also extremely stressful for the Deaf patients who just want to be seen like everybody else.
— British Sign Language interpreter on interpreting services at dental clinics

Next Steps

We will follow-up on all concerns or issues raised. We will work with commissioners, providers, and service users to understand both where services are working well and where further development may be needed.

Have your say

Do these experiences of health and social care services sound familiar? Or has your experience been completely different? It only takes a minute to tell us about your experience of health and social care. We use your views to raise concerns with the people running NHS and social care services to make care better.

Have your say

Where does our evidence come from?

The feedback presented in this report represents 193 responses from the following sources:

  • Calls and emails to Healthwatch Greenwich from Greenwich residents and service users
  • Meetings between Healthwatch Greenwich and groups of Greenwich service users
  • Feedback given by service users at outreach events and activities
  • Conversations as seen on social media
  • Online reviews of services

No recommendations were made in this report.


For more information on our feedback report, contact Sue:

020 8301 8340

If you require any of the information in this article in a different language or format, please contact us on 020 8301 8340 or email 

Healthwatch Greenwich August 2021 Feedback Report

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