October 2021 Feedback Report
What did we hear this month?
The feedback we collected this month concerns the following topics:
- COVID-19 vaccination
- GP services
- Getting an appointment
- Econsult
- Making a complaint
- Prescriptions and referrals
- Lewisham and Greenwich NHS Trust
- A&E
- Maternity
- Care of vulnerable adults
We lost out on valuable family time, and we really had an awful day on the ward instead of celebrating our new-born. This simply should not happen. If the mistake is on the hospital’s side then I would expect the hospital to try and address it – ASAP - ensuring the need for the discharge papers to be amended would be priority. Simply waiting for afternoon ward rounds [because of a clerical error] is not acceptable and further delayed our discharge.
They always go above and beyond for me and my family. Throughout the pandemic we have been able to get face to face appointments when needed. They respond to the online requests fast and efficiently. I really can't fault this surgery whatsoever
I booked appointments for my 71-year-old nan three times because she has had problems with infections. They leave her to wait a week for an appointment it’s a joke.
Next Steps
We will follow-up on all concerns or issues raised. We will work with commissioners, providers, and service users to understand both where services are working well and where further development may be needed.
Have your say
Do these experiences of health and social care services sound familiar? Or has your experience been completely different? It only takes a minute to tell us about your experience of health and social care. We use your views to raise concerns with the people running NHS and social care services to make care better.
Where does our evidence come from?
The feedback presented in this report represents 456 responses from the following sources:
- Calls and emails to Healthwatch Greenwich from Greenwich residents and service users
- Meetings between Healthwatch Greenwich and groups of Greenwich service users
- Conversations as seen on social media
- Online reviews of services
No recommendations were made in this report.
Downloads
For more information on our feedback report, contact Sue:
sue@healthwatchgreenwich.co.uk
020 8301 8340
If you require any of the information in this article in a different language or format, please contact us on 020 8301 8340 or email info@healthwatchgreenwich.co.uk
