December 2021 Feedback Report

Find out what the public has been telling us about health and social care during December 2021.
Graphic image of a magnifying glass over a green and pink quotation mark

What did we hear this month?

The feedback we collected this month concerns the following topics:

  • COVID Vaccinations / Boosters
    • Booking an appointment
    • Vaccination Centres
    • Vaccination hesitancy
  • Primary Care
    • Telephone contact
  • Lewisham and Greenwich NHS Trust 
    • Quality of care
    • Care for older people
    • Maternity
    • COVID restrictions
  • Dentistry
    • Access

Next Steps

We will follow-up on all concerns or issues raised. We will work with commissioners, providers, and service users to understand both where services are working well and where further development may be needed.

Not long came out of QE. Thank you so much to all the amazing nurses and doctors who looked after me could not have asked for more care - nothing was too much trouble
— Feedback on Queen Elizabeth
Charlton football [vaccination centre] is a well-oiled machine. Literally in and out in 5 minutes
— Feedback on vaccination event
I have felt stressed and, at times, completely helpless
— Feedback on Queen Elizabeth

Have your say

Do these experiences of health and social care services sound familiar? Or has your experience been completely different? It only takes a minute to tell us about your experience of health and social care. We use your views to raise concerns with the people running NHS and social care services to make care better.

Have your say

The feedback presented in this report represents 961 responses from the following sources:

  • Calls and emails to Healthwatch Greenwich from Greenwich residents and service users
  • Conversations as seen on social media
  • Online reviews of services

No recommendations were made in this report.


For more information on our feedback report, contact Penny:

020 8301 8340

If you require any of the information in this article in a different language or format, please contact us on 020 8301 8340 or email 

December 2021 Feedback Report

Do health and social care services know what you really think?

Share your ideas and experiences and help services hear what works, what doesn’t, and what you want from care in the future. 

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