January 2022 Feedback Report
What did we hear this month?
The feedback we collected this month concerns the following topics:
- COVID Vaccinations / Boosters
- Primary Care
- Telephone contact
- Digital access
- Access to face-to-face appointments
- Front desk staff
- Access to interpreting services for deaf service users
- Prescriptions
- Making a complaint
- Lewisham and Greenwich NHS Trust
- Emergency care
- Access for deaf service users
- Dentistry
- Access
The staff are super helpful and friendly, and the doctors and nurses are amazingly caring and always try to do their best
I have been sent to a corridor with 7 other people all with chest infections. Left to wait for over 4 hours until someone came. Staff around kept saying 4 hours was not bad and it could be worse”
People need to be deaf aware when they deal with deaf patients. This kind of experience is not acceptable
The feedback presented in this report represents 285 responses from the following sources:
- Calls and emails to Healthwatch Greenwich from Greenwich residents and service users
- Conversations as seen on social media and on community and neighbourhood sites
- Online reviews of services
- Insight collected from service users during our community outreach activity
Next Steps
We will follow-up on all concerns or issues raised. We will work with commissioners, providers, and service users to understand both where services are working well and where further development may be needed.
FAQs
Who does this report get sent to?
We send this report directly to:
- MPs
- Councillors
- Key decision makers in the NHS including senior managers in Quality Improvement
- The CQC (Care Quality Commission)
Anonymised feedback is also shared with Healthwatch England who call on NHS England and other national bodies to improve health and social care. See how your voice makes a difference across the country.
What difference does my feedback make?
The South East London Clinical Commissioning Group (CCG) has actioned many of the most common themes that arise from our feedback reports.
For example, when we reported that there could have been more clear information on the vaccination programme, a letter was sent to all Royal Borough of Greenwich residents including information about the booster vaccination, eligibility and how to book the vaccine.
See more examples in How your voice is making a difference in Greenwich
Will my feedback be anonymised?
Yes, we will anonymise your feedback and only ever collect personal data when we have explicit consent to do so. We will not publish your full name in our feedback reports.
