What did we hear in November 2022? What action has been taken?
During November, we heard from 312 service users from the following:
• Calls and emails to Healthwatch Greenwich from Greenwich residents and service users
• Meetings between Healthwatch Greenwich and groups of Greenwich service users or advocates
• Outreach and engagement events by Healthwatch Greenwich
- Conversations as seen on social media platforms
- Online reviews of services
My husband had a dermatology appointment this morning. We arrived at 10.15 and were seen within 15 minutes
It felt like they just told me I had cancer and left me to get on with it
Instant impact: providers now respond to your feedback within a month
We are using a new approach, working with our system partners[1] to:
- Understand any action they’ve taken in response to our Monthly Feedback Report
- Share the actions taken with service users, patients and the public
Partners' responses are highlighted underneath the relevant feedback.
[1] The organisations (NHS, Local Authorities, social & care bodies, and other stakeholders) that meet health and care needs across Greenwich
FAQs
Who does this report get sent to?
We send this report directly to:
- MPs
- Councillors
- Key decision makers in the NHS including senior managers in Quality Improvement
- The CQC (Care Quality Commission)
Anonymised feedback is also shared with Healthwatch England who call on NHS England and other national bodies to improve health and social care. See how your voice makes a difference across the country.
What difference does my feedback make?
The South East London Integrated Care System (ICS) has actioned many of the most common themes that arise from our feedback reports.
For example, when we reported that there could have been more clear information on the vaccination programme, a letter was sent to all Royal Borough of Greenwich residents including information about the booster vaccination, eligibility and how to book the vaccine.
See more examples in How your voice is making a difference in Greenwich
Will my feedback be anonymised?
Yes, we will anonymise your feedback and only ever collect personal data when we have explicit consent to do so. We will not publish your full name in our feedback reports.
Downloads
If you would like this report in a different format, please contact penny@healthwatchgreenwich.co.uk
