What did we hear in December 2022? What action has been taken?
In December, we heard from 209 people about their experience of health and care services in Greenwich.
Service users contacted us through:
- Calls and emails to us
- Meetings between us and local groups or advocates
- Outreach and engagement events
- Conversations on social media and online reviews
Very good GP Practice. The receptionists have always been polite. The Doctors try their best. If you phone at 8am you will get a telephone call back from a GP on that day. I feel very lucky to have this surgery. I appreciate everyone. Thank you for supporting me.
You can never get an appointment! Which leaves you feeling vulnerable. Most of the receptionists are unhelpful, abrupt and make you feel like you’re expecting too much. Most of the time there's a phone issue. I've called multiple times within the last 26 minutes and can't even get through.
Instant impact: providers now respond to your feedback within a month
We are using a new approach, working with our system partners[1] to:
- Understand any action they’ve taken in response to our Monthly Feedback Report
- Share the actions taken with service users, patients and the public
Partners' responses are highlighted underneath the relevant feedback.
[1] The organisations (NHS, Local Authorities, social & care bodies, and other stakeholders) that meet health and care needs across Greenwich
FAQs
Who does this report get sent to?
We send this report directly to:
- MPs
- Councillors
- Key decision makers in the NHS including senior managers in Quality Improvement
- The CQC (Care Quality Commission)
Anonymised feedback is also shared with Healthwatch England who call on NHS England and other national bodies to improve health and social care. See how your voice makes a difference across the country.
What difference does my feedback make?
The South East London Integrated Care System (ICS) has actioned many of the most common themes that arise from our feedback reports.
For example, when we reported that there could have been more clear information on the vaccination programme, a letter was sent to all Royal Borough of Greenwich residents including information about the booster vaccination, eligibility and how to book the vaccine.
See more examples in How your voice is making a difference in Greenwich
Will my feedback be anonymised?
Yes, we will anonymise your feedback and only ever collect personal data when we have explicit consent to do so. We will not publish your full name in our feedback reports.
Downloads
If you would like this report in a different format, please contact steve@healthwatchgreenwich.co.uk
