Cullum Welch Court Care Home Follow-up Report
In April 2022 Healthwatch Greenwich visited Cullum Welch Court Care Home and provided the following recommendations:
- Establish regular relatives/residents’ meetings.
- Review provision of activities and evaluate residents and relatives’ satisfaction with current model.
- Sensory Room to be used to support the wellbeing of residents living with dementia.
- Enhance security with a member of staff receiving guests on entry.
- Display complaints information in the reception area, within each unit, and on the website.
- Offer more frequent baths or showers to residents.
Follow up on recommendations - 2023
We re-visited in 2023 to follow up on our recommendations.
1: Establish regular relatives/residents’ meetings
Relatives’ meetings take place once a month.
2: Review provision of activities and evaluate residents and relatives’ satisfaction with current model.
A carer has been appointed to coordinate activities. Activities include SHINE sing along, crafts, puzzles, and theme parties. Every Wednesday there is afternoon tea for residents.
3: Sensory Room to be used to support the wellbeing of residents living with dementia.
The sensory room is currently used as a multipurpose seating area for relative and staff meetings.
4: Improve security with a member of staff receiving guests on entry.
The building’s security has been improved. The entry door is locked and guests are given entry by a staff member.
5: Display complaints information in the reception area, within each unit, and on the website.
No complaint information is displayed in the reception area, within each unit or on the website.
6: Offer more frequent baths or showers to residents.
Residents without capacity to do so themselves receive daily bed baths. Residents can also request a bath or shower.
Download the full report here
If you need this report in an alternative format, please contact Steve: steve@healthwatchgreenwich.co.uk
