Riverlee Residential and Nursing home follow-up report
In April 2022 Healthwatch Greenwich visited Riverlee Residential and Nursing Home and made the following recommendations:
- Display photographs and names of key staff members in the reception area.
- Improve personal hygiene by offering more baths or/and shower and ensure that clothing is clean.
- Review health and safety practice and ensure communal bathroom facilities are safe for residents’ use.
- Greater engagement with residents in the planning of activities.
- Ensure all facilities are accessible for residents’ use.
- Resume regular visits to places of worship and visits from religious leaders for residents who would like to practice their religion.
- Regular routine NHS dental care visits.
Follow up on recommendations - 2023
We re-visited in 2023 to follow up on our recommendations.
1: Display photographs and names of key staff members in the reception area.
A board with names and photographs of key staff members is displayed in the reception area.
2: Improve personal hygiene by offering more baths or/and showers and ensure that clothing is clean.
During our follow-up visit all residents appeared clean and happy.
3: Review health and safety practice and ensure communal bathroom facilities are safe for residents’ use.
All bathrooms are safe for residents’ use.
4: Greater engagement with residents in the planning of activities.
Residents are encouraged to give feedback and suggestions about activities at monthly meetings.
5: Ensure facilities are accessible for residents’ use.
The sensory room has been converted to a visitor’s room and is accessible for residents’ use.
6: Resume regular visits to places of worship and visits from religious leaders for residents who would like to practice their religion.
New Wine Church visits once a month. Visits from a Seven Day Adventist Church are being planned.
7: Regular routine NHS dental care visits.
A dentist visits twice a year. Referrals for further dental care are sent to Bromley Healthcare.
Download the full report here
If you need this report in an alternative format, please contact Steve: steve@healthwatchgreenwich.co.uk
