1. Advice on NHS complaints process from 1 February 2021

    Advice and Information -

    We are aware that due to the ongoing pressures caused by the COVID-19 pandemic, some healthcare organisations are encountering significant pressure on staff time.

  2. Escalating a formal NHS complaint

    Advice and Information -

    If you have made a complaint under the NHS complaints procedure and you aren’t satisfied with how it was dealt with at the first stage, you have the right to ask for an independent review by the Parliamentary and Health Service Ombudsman.

  3. July 2021 feedback report

    Report -

    Find out what the public has been telling us about health and social care during July 2021.

  4. September 2021 feedback report

    Report -

    Find out what the public has been telling us about health and social care during September 2021.