Older woman from the public wearing a green camera looking front on to the camera
Making a complaint to your GP
This page tells you where to start when you want to sort out a problem with a GP.
4 February 2021
Woman helping an elderly man use a IPad
Where can I get Dementia support?
Find out which Royal Greenwich organisations provide advice, information and support to anyone caring for people with dementia.
4 February 2021
Parliament-exterior-river-view
Escalating a formal NHS complaint
If you have made a complaint under the NHS complaints procedure and you aren’t satisfied with how it was dealt with at the first stage, you have the right to ask for an independent review by the Parliamentary and Health Service Ombudsman.
4 February 2021
Advice on NHS complaints process from 1 February 2021
We are aware that due to the ongoing pressures caused by the COVID-19 pandemic, some healthcare organisations are encountering significant pressure on staff time.
4 February 2021
man getting a blood test at a mobile clinic
What is a personalised care plan
All London residents can now have a personalised care plan. The plan is linked to all the urgent care services including 111, the out of hours GPs, the London Ambulance Service and all the emergency departments.
26 January 2021
Image of a smartphone screen. the left corner has a selfie of an older man with a younger woman, both smiling at the camera. The upper right corner has the NHS test and trace logo and a speech bubble "Protect your loved ones. Get the App"
The NHS COVID-19 app is now available to download for free in England and Wales
On Thursday 24 September, the NHS COVID-19 app officially launched across England and Wales. The NHS COVID-19 App is the simplest way to help protect those we love from coronavirus.
29 September 2020
How to communicate better with people with hearing loss
COVID-19 poses a unique challenge for health and social care professionals when talking to someone with hearing loss. Here are some important tips to help you communicate effectively.
11 September 2020
Woman helping an elderly man use a IPad
Coronavirus: What does shielding mean?
Find out more about shielding, who it applies to, and what to do if you are shielding.
11 September 2020
online devices
Video consulting with your NHS
The NHS have provided a patient guide to using video consultations
4 September 2020
Photo of the entrance to Queen Elizabeth Hospital
What can you expect when you're discharged from hospital?
The usual processes the NHS follows to discharge you from hospital have changed during the coronavirus pandemic. Here’s what you can expect when it’s time to leave hospital.
4 September 2020
an elderlry man wearing a mask
What you need to know when visiting a care home (new guidance for COVID-19)
Take a look at what the guidance around visiting your loved ones in care homes means in practice.
24 July 2020
Ambulance outside an A&E
COVID-19 information
Read the latest advice and information from NHS England and Public Health England about the Coronavirus.
16 June 2020