Advice and information

You may be asked for your NHS number for some healthcare services, such as registering with a new GP or booking vaccination appointments.

Anyone can register with a GP surgery. You do not need proof of address or immigration status.

This page tells you where to start when you want to sort out a problem with a GP.

If you have made a complaint under the NHS complaints procedure and you aren’t satisfied with how it was dealt with at the first stage, you have the right to ask for an independent review by the Parliamentary and Health Service Ombudsman.

All London residents can now have a personalised care plan. The plan is linked to all the urgent care services including 111, the out of hours GPs, the London Ambulance Service and all the emergency departments.