News and reports

In 2021, we conducted a mystery shopping exercise to measure telephone waiting times in GP surgeries in Greenwich. Given that long waits on phone lines continue to be a regular source of frustration for residents, we repeated this exercise at the end of 2024.

Find out what we have been hearing about health and care services in Greenwich and what action service providers have taken as a result of your feedback.

Download and read the full report at the end of the page.

Read and download the full report at the end of this page.

Martha’s Rule is a major patient safety initiative providing patients and families with a way to seek an urgent review if their or their loved one’s condition deteriorates and they are concerned this is not being responded to.

From 20 December, you will no longer be able to book winter vaccinations online or via NHS 119, however, you can still visit a COVID-19 walk-in vaccination site or find a pharmacy offering the flu vaccine, but you may have further to travel further.

Hui Hai, a Healthwatch Greenwich intern, shares her journey contributing to the work at Healthwatch Greenwich and strengthening mental health support for residents.

Find out what we have been hearing about health and care services in Greenwich and what action service providers have taken as a result of your feedback.

Read Healthwatch Greenwich's latest report providing insight into the experiences and perspectives of people visiting the Urgent Treatment Centre at Queen Elizabeth Hospital.

Adebayo, a Healthwatch Greenwich volunteer, shares his experiences providing befriending support to his 85-year-old client, Victor.

In collaboration with Be Well (South London Listens) and Greenwich Public Health, Healthwatch Greenwich is leading ‘Be Well Support’.

Lana, a Healthwatch Greenwich volunteer, shares her experiences providing befriending support to her 83-year-old client, Emma.