News and reports

Anyone who is dissatisfied with any aspect of the service received by Healthwatch Greenwich can make a complaint under Healthwatch Greenwich complaints policy.

Dignity Action Month is an annual opportunity for health and social care workers, and members of the public to uphold people's rights to dignity. To commemorate this important month, we are sharing what you can expect from services to ensure you're treated with dignity and respect when accessing care.

Working with Lewisham and Greenwich NHS Trust, we co-designed solutions to help patients optimise their health before undergoing surgery.

A new genetic test launched by the NHS this week can help lower the risk of kidney disease for potential kidney donors.

As the UK marks Cervical Cancer Prevention Week, we highlight the need for more targeted solutions to increase HPV vaccine uptake among young people, ensuring those who face additional barriers to access can receive this life-saving vaccine.

Find out what to expect at a cervical screening.

In 2021, we conducted a mystery shopping exercise to measure telephone waiting times in GP surgeries in Greenwich. Given that long waits on phone lines continue to be a regular source of frustration for residents, we repeated this exercise at the end of 2024.

Find out what we have been hearing about health and care services in Greenwich and what action service providers have taken as a result of your feedback.

Download and read the full report at the end of the page.

Read and download the full report at the end of this page.

From 20 December, you will no longer be able to book winter vaccinations online or via NHS 119, however, you can still visit a COVID-19 walk-in vaccination site or find a pharmacy offering the flu vaccine, but you may have further to travel further.

Hui Hai, a Healthwatch Greenwich intern, shares her journey contributing to the work at Healthwatch Greenwich and strengthening mental health support for residents.