1. Making a complaint about your GP

    Advice and Information -

    This page tells you where to start when you want to sort out a problem with a GP.

  2. Where can I go to get help for my health out of hours?

    Advice and Information -

    Health issues unfortunately don't leave us alone at the weekend and people are often in need of medical assistance out of hours. Using NHS guidelines, we have provided some advice and information on where you can go for help when your GP is closed.

  3. Patients and public need urgent reassurance on NHS winter crisis and recovery

    News -

    Healthwatch England is concerned that coverage in recent days showing the NHS at breaking point will exacerbate already-low public confidence that people can get urgent and emergency care when they need it most.

  4. What did we hear in December 2022? What action has been taken?

    Report -

    Find out what we have been hearing about health and care services in Greenwich and what action service providers have taken as a result of your feedback.

  5. Referrals black hole’ - new findings of people’s experiences of GP referrals

    News -

    Latest data suggests as many as one in five GP referrals for specialist care bounce back to general practice. Healthwatch England calls for more to be done to understand people’s experience of getting a referral.

  6. What did we hear in January 2023? What action has been taken?

    Report -

    Find out what we have been hearing about health and care services in Greenwich and what action service providers have taken as a result of your feedback.

  7. What did we hear in February 2023? What action has been taken?

    Report -

    Find out what we have been hearing about health and care services in Greenwich and what action service providers have taken as a result of your feedback.

  8. Hello from Kiki – Healthwatch Greenwich Engagement Manager

    Blog -

    Wow, March was an incredibly busy month for us at Healthwatch Greenwich! Find out how we engaged with communities through a variety of events and activities.

  9. Young People Contraceptive Use: Knowledge and Awareness of LARCs

    Report -

    We worked with young people (16-18) in Greenwich to understand their views and experience of long-acting reversible contraception (LARC) and find out why uptake continues to remain low among this age group.

  10. What did we hear in March 2023? What action has been taken?

    Report -

    Find out what we have been hearing about health and care services in Greenwich and what action service providers have taken as a result of your feedback.

  11. Update on Clover Health Centre

    Advice and Information -

    The Clover Health Centre at Equitable House Woolwich will be closing at the end of September 2023. The South East London ICB will be contacting patients individually to support them to register with a new GP before the surgery closes.

  12. What did we hear in April 2023? What action has been taken?

    Report -

    Find out what we have been hearing about health and care services in Greenwich and what action service providers have taken as a result of your feedback.

  13. Let’s talk about prostate cancer!

    Advice and Information -

    In the UK, one in eight men will get prostate cancer. However, it’s even more common in Black men—with one in four being diagnosed with the condition in their lifetime.

  14. What did we hear in May 2023? What action has been taken?

    Report -

    Find out what we have been hearing about health and care services in Greenwich and what action service providers have taken as a result of your feedback.

  15. Junior Doctors’ strike, 13 – 18 July and Consultants’ strike, 20 – 21 July

    News -

    Back-to-back strikes by junior doctors and consultants are likely to increase pressure on hospitals across South East London. Here's how to get the help you need!

  16. More admin staff needed to help tackle GP access issues

    News -

    National GP patient survey sees a further fall in satisfaction, especially regarding making appointments. Read with Healthwatch England response.

  17. Integrated Care Partnership meets on 24th July

    News -

    The Integrated Care Partnership is a broad alliance of leaders from partner organisations across the South-East London Integrated Care System.

  18. 'I became acutely aware of the challenges faced by underrepresented communities': Healthwatch Greenwich volunteer Dylan

    Blog -

    Our volunteer, Dylan Heller, describes her time volunteering with HWG as an 'immensely transformative experience,' which supported her personal growth and development while also teaching her the importance of empathy and active listening.

  19. What did we hear in June 2023? What action has been taken?

    Report -

    Find out what we have been hearing about health and care services in Greenwich and what action service providers have taken as a result of your feedback.

  20. When patient voices go unheard

    Blog -

    The key to addressing this challenge lies in recognising the importance of patient and family voices and actively incorporating them into the fabric of health and care decision-making, writes Healthwatch Greenwich CEO Joy Beishon.

  21. Cancellations of NHS care are having serious impacts on two-thirds of patients

    News -

    Healthwatch England's new research highlights that pressures in the NHS have serious consequences on people's lives and widen health inequalities.

  22. The hidden wait for cancer care

    News -

    Healthwatch England's research on GP referrals highlighted the frustration patients experience due to long waits and a lack of support. This latest analysis looks at people’s experience of getting a cancer referral.

  23. Paul’s experience: “I just feel lost in the system.”

    News -

    Paul visited his GP and was referred to Circle MSK for evaluation of his foot condition, but his treatment was delayed and complicated due to missing X-ray results and uncooperative staff, leaving him feeling lost and frustrated in the system.

  24. Junior Doctors’ strike, 11 – 15 August and Consultants’ strike, 24 – 25 August

    News -

    Five-day strikes by junior doctors, followed by two-day strikes by consultants, are likely to increase pressure on hospitals across South East London Here's how to get the help you need!

  25. Recent inspection rates Eltham Palace Surgery ‘inadequate’ for safety of patients

    News -

    The Care Quality Commission (CQC), the independent regulator of Health and Social Care in England, carried out its inspection of Eltham Palace Surgery in May, concluding the service was ‘performing badly’.

  26. Empowering Nepali elderly women: A vibrant community group bridges gaps in healthcare access and communication

    Blog -

    This South Asian Heritage Month, Healthwatch Greenwich celebrates an inspirational story of a small Nepalese community group that teaches, trains, and empowers Nepali elderly women. Our Communication Officer, Chandan visits ‘Feel Better’ event.

  27. What did we hear in July 2023? What action has been taken?

    Report -

    Find out what we have been hearing about health and care services in Greenwich and what action service providers have taken as a result of your feedback.

  28. Third of people in England lack confidence they can access critical NHS services

    News -

    Our new research shows worryingly low public confidence in being able to access NHS services. A third of adults in England lack confidence that they can access timely care, including GP services, mental health support and hospital care.

  29. What did we hear in August 2023? What action has been taken?

    Report -

    Find out what we have been hearing about health and care services in Greenwich and what action service providers have taken as a result of your feedback.

  30. Care Quality Commission (CQC) 2022 adult inpatient survey at Lewisham and Greenwich NHS Trust

    News -

    Find out how Lewisham and Greenwich NHS Trust performed in the latest Adult Inpatient Survey of 2022.

  31. What did we hear in September 2023? What action has been taken?

    Report -

    Find out what we have been hearing about health and care services in Greenwich and what action service providers have taken as a result of your feedback.

  32. All you need to know about healthcare professionals at your practice and their responsibilities

    Advice and Information -

    A range of healthcare professionals work at your practice and in the wider community to help you get the right care when you need it.

  33. How can you provide better care to diabetes patients?

    Advice and Information -

    Four areas where you can improve support for people diagnosed with diabetes.

  34. What did we hear in October 2023? What action has been taken?

    Report -

    Find out what we have been hearing about health and care services in Greenwich and what action service providers have taken as a result of your feedback.

  35. NHS urged to do more to help patients leave hospital safely

    News -

    Healthwatch England new research reveals worrying problems with hospital discharge arrangements. Many people told us they are not given the right support or information when being discharged from hospital. Read their experiences and our calls to action.

  36. Our response to the news that Government has reached an agreement with medical unions in England

    News -

    Responding to the news that Government has reached an agreement with medical unions in England, which if accepted, could end consultant strikes, Joy Beishon, Chief Executive of Healthwatch Greenwich said:

  37. Can I access my GP records online?

    News -

    From 31 October 2023, GP surgeries gave patients online access to their new health record entries. Find out what information is in your record and how to access it.

  38. What did we hear in November 2023? What action has been taken?

    Report -

    Find out what we have been hearing about health and care services in Greenwich and what action service providers have taken as a result of your feedback.