1. Annual Report 2019-2020

    Report -

    Our Annual Report for the year 2019-2020- How your feedback helped us work to improve health and social care services in Greenwich over the past year, and what our key priorities will be for 2020-21.

  2. Insight on COVID-19: Support for vulnerable children

    Report -

    This briefing focuses on the recent experiences of vulnerable children and their families when accessing health and social care services during the Covid-19 pandemic.

  3. Healthwatch Greenwich Autistic spectrum condition (ASC) report

    Report -

    Following feedback from autistic people and their families/carers, Healthwatch Greenwich conducted a study into autistic spectrum condition (ASC) specialist services for children and young people.

  4. Wellbeing support for parents of children with SEND

    Blog -

    Greenwich Parent Participation Advisory Group in Partnership with Royal Borough of Greenwich and Bromley, Lewisham and Greenwich Mind deliver 15-week wellbeing programme for parents of children and young people with SEND

  5. Learning disability nurses ease the anxiety around hospital visits

    News -

    Being in hospital can be a stressful and anxious time for anyone, especially if you are staying for an operation.

  6. Easy read information about the bowel cancer screening programme

    Advice and Information -

    These Easy Read guides tell you more about the cancer screening programme and what to do if you think you have any symptoms.

  7. What is the sunflower lanyard?

    Blog -

    The sunflower lanyard is a globally recognised symbol for non-visible disabilities, also known as hidden disabilities or invisible disabilities.

  8. Where to go for Autism support in Greenwich

    Advice and Information -

    Find out which Royal Greenwich organisations provide advice, information and support to anyone caring for or living with Autism Spectrum Disorder (ASD).

  9. Experiences of being in hospital for people with a learning disability and autistic people

    Blog -

    A new CQC report looks what people with a learning disability and autistic people experience when they need physical health care and treatment in hospital.

  10. Children & Young people and Autism: a video series for families

    Advice and Information -

    A new series of videos to provide information, strategies and support for families with autism is now available on the Greenwich Community Directory website.

  11. Hello from Kiki – Healthwatch Greenwich Engagement Manager

    Blog -

    Wow, March was an incredibly busy month for us at Healthwatch Greenwich! Find out how we engaged with communities through a variety of events and activities.

  12. Athena’s Experience: “I felt abandoned.”

    News -

    Athena, a single mom with a special needs son, felt abandoned by healthcare and social services during a difficult time.

  13. What did we hear in November 2023? What action has been taken?

    Report -

    Find out what we have been hearing about health and care services in Greenwich and what action service providers have taken as a result of your feedback.

  14. “We just want what’s best for our daughter."

    News -

    A family worries about their daughter's care at a supported accommodation because they don't get enough information and feel left out of decisions.

  15. What did we hear in January/February 2024? What action has been taken?

    Report -

    Find out what we have been hearing about health and care services in Greenwich and what action service providers have taken as a result of your feedback.

  16. Paul’s Experience: “We’ve lost trust in the hospital, they failed Becky”

    News -

    A father shares how negligence from hospital staff led to a traumatic experience for his daughter Becky and their family

  17. Fayola’s Experience: “I need help, Minika needs help, but no one is helping us.”

    News -

    Fayola's plea for help goes unanswered as her daughter falls ill due to lack of heating, leading to months of hospitalisation without support.

  18. What did we hear in March 2024? What action has been taken?

    Report -

    Find out what we have been hearing about health and care services in Greenwich and what action service providers have taken as a result of your feedback.

  19. Do you need help getting to hospital?

    Advice and Information -

    Find out what support is available to help you travel to your hospital appointments.

  20. Do you need help travelling to NHS services?

    Advice and Information -

    Find out what support is available to help you when travelling to your GP, hospital or other NHS services.

  21. An update from Lewisham and Greenwich NHS Trust

    News -

    An important update regarding the services available at Lewisham and Greenwich NHS Trust during lockdown.

  22. An important message from Lewisham and Greenwich NHS Trust

    News -

    Lewisham and Greenwich NHS Trust is running a campaign to let local people know about the measures the Trust is taking to keep patients safe when they come to Queen Elizabeth Hospital, University Hospital Lewisham or community sites.

  23. COVID-19 Second Phase Response: What have NHS services been told?

    News -

    NHS England and NHS Improvement (NHSE&I) have written to NHS services about the second phase of the response to COVID-19.

  24. Local resident back roller-skating just two weeks after ICU Covid-19 treatment “I cannot describe in words how amazing the staff at University Hospital Lewisham are.”

    Blog -

    Local resident Clayton Jean-Charles has been getting back to his hobby of roller-skating in Greenwich park – with this footage taken just two weeks after Clayton was discharged from University Hospital Lewisham.

  25. Healthwatch responds to Lewisham and Greenwich NHS Trust’s Care Quality Commission inspection rating of ‘Requires Improvement.’

    News -

    Despite significant improvement in some areas, Lewisham and Greenwich Trust has received ‘requires improvement’ in their latest assessment from the Care Quality Commission (CQC.).

  26. Trust nurse donates lifesaving stem cells

    Blog -

    How blood products give patients new chances

  27. South East London NHS LTP Engagement Report 2019

    Report -

    From April to June 2019, 997 South-East London residents, patients, carers and their families shared their as views as part of the NHS “What Would You Do?” campaign.

  28. Healthwtch Greenwich 2018 follow up report into the Nepalese Community and Access to Health Care

    Report -

    In 2018, we re-visited our 2014 report regarding the issues experienced by members of the Nepalese community when accessing health services in Greenwich, in order to see how service providers responded to our 2014 recommendations.

  29. Circle Musculoskeletal Service Report 2018

    Report -

    We have been working with Greenwich CCG, Royal Borough of Greenwich and Circle MSK in order to monitor the implementation and delivery of the new Circle MSK contract.

  30. Healthwatch Greenwich Annual Report 2018-19

    Report -

    Our Annual Report for the year 2018-2019- How your feedback helped us work to improve health and social care services in Greenwich over the past year, and what our key priorities will be for 2020-21.

  31. Annual Report 2017-2018

    Report -

    Our Annual Report for the year 2017-18- How your feedback helped us work to improve health and social care services in Greenwich over the past year, and what our key priorities will be for 2018-19.

  32. Annual Report 2016-17

    Report -

    Our Annual Report for the year 2016-17- How your feedback helped us work to improve health and social care services in Greenwich over the past year, and what our key priorities will be for 2017-18.

  33. Annual Report 2015 - 2016

    Report -

    Our Annual Report for the year 2015-16- How your feedback helped us work to improve health and social care services in Greenwich over the past year, and what our key priorities will be for 2016-17..

  34. Annual Report 2014-15

    Report -

    Our Annual Report for the year 2014-15- How your feedback helped us work to improve health and social care services in Greenwich over the past year, and what our key priorities will be for 2015-16..

  35. Annual Report 2013-14

    Report -

    Our Annual Report for the year 2013-14- How your feedback helped us work to improve health and social care services in Greenwich over the past year, and what our key priorities will be for 2014-15..

  36. Queen Elizabeth Hospital discharge report 2017

    Report -

    Hospital discharge was raised as a priority for Healthwatch Greenwich. The main acute hospital in Greenwich is Queen Elizabeth Hospital which includes an Emergency Department and an Urgent Care Centre.

  37. Eltham Hospital: Greenwich Musculoskeletal (MSK) Service

    Report -

    In June 2017, Healthwatch Greenwich used our power of Enter and View to visit the Greenwich Musculoskeletal (MSK) Service at Eltham Hospital.

  38. Mobile cancer service launched in Greenwich

    News -

    Cancer patients at Lewisham and Greenwich NHS Trust can now get essential blood tests and other procedures needed before chemotherapy, from a mobile cancer service.

  39. Black Lives Matter digital listening event summary

    Report -

    In light of the known impact of Covid-19 on Black, Asian and Minority Ethnic(BAME) communties, and our solidarity with the Black Lives Matter movement, in July we held a digital listening event.

  40. What can you expect when you're discharged from hospital?

    Advice and Information -

    The usual processes the NHS follows to discharge you from hospital have changed during the coronavirus pandemic. Here’s what you can expect when it’s time to leave hospital.

  41. Think you need to go to A&E? Call NHS 111 first

    News -

    The NHS is providing a new and more convenient way for you to access urgent care from the 1 December. Find out what this means for you and your loved ones.

  42. DNACPR orders at Queen Elizabeth Hospital

    News -

    The Care Quality Commission (CQC) has told Lewisham and Greenwich NHS Trust to ensure that DNACPR policies at Queen Elizabeth Hospital, and supporting information relating to treatment escalation plans, must be recorded consistently.

  43. What is a personalised care plan

    Advice and Information -

    All London residents can now have a personalised care plan. The plan is linked to all the urgent care services including 111, the out of hours GPs, the London Ambulance Service and all the emergency departments.

  44. South east London CCG participates in CQC review of ‘do not resuscitate' decisions during the pandemic

    News -

    Care Quality Commission (CQC) calls for improvements around care planning.

  45. Have you been charged for your treatment at hospital and can't afford to pay?

    News -

    If you had treatment at Queen Elizabeth Hospital or Lewisham Hospital but can’t afford to pay, get in touch

  46. Update from Lewisham and Greenwich NHS Trust about planned care waiting lists

    News -

    Find out what Lewisham and Greenwich NHS Trust are doing to reduce long waits for planned care

  47. Video consulting with your NHS: A quick guide for patients

    Advice and Information -

    This quick guide for patients outlines what patients need for their video consultation and how to prepare for their appointment.

  48. Changes to visiting rules at Lewisham and Greenwich NHS Trust

    News -

    From Friday 28 May, visiting restrictions at Lewisham and Greenwich NHS Trust are changing in line with national guidance.

  49. Healthwatch Greenwich help pick May's Employee of the Month at Lewisham and Greenwich Trust

    News -

    Congratulations to Rebecca Mukasa, Deputy Ward Sister for Larch Ward at University Hospital Lewisham who has been chosen as our Employee of the Month for May 2021.