1. Making a complaint about your GP

    Advice and Information -

    This page tells you where to start when you want to sort out a problem with a GP.

  2. Where can I get advice about NHS complaints?

    Advice and Information -

    Get support from a local organisation to help you express your views.

  3. July 2021 feedback report

    Report -

    Find out what the public has been telling us about health and social care during July 2021.

  4. September 2021 feedback report

    Report -

    Find out what the public has been telling us about health and social care during September 2021.

  5. December 2021 Feedback Report

    Report -

    Find out what the public has been telling us about health and social care during December 2021.

  6. February 2022 Feedback Report

    Report -

    Find out what the public has been telling us about health and social care during February 2022.

  7. British public satisfaction with the NHS lowest in 25 years

    News -

    More people in England, Scotland and Wales are now dissatisfied (41%) with the NHS than are satisfied for the first time since 2002, according to a report from King’s Fund and Nuffield Trust.

  8. What we have been hearing from 2021-22

    Report -

    Find out what we have been hearing from 2021-2022 in this feedback report summary.

  9. April 2022 Feedback Report

    Report -

    Find out what the public has been telling us about health and social care during April 2022 and read the response from the provider.

  10. I've made a complaint, what happens next?

    Advice and Information -

    Find out what happens after you've made a complaint.

  11. May 2022 Feedback report

    Report -

    Find out what the public has been telling us about health and social care during May 2022.

  12. What did we hear in June 2022?

    Report -

    Read and download our June 2022 Feedback report and response from LGT.

  13. NHS waits: Healthwatch response on BBC radio 4

    News -

    Find out more about why our national director, Louise Ansari, appeared on BBC radio 4 this morning.

  14. What did we hear in July 2022?

    Report -

    Find out what we heard from over 240 service users in July 2022.

  15. How to make a hospital complaint in Greenwich

    Advice and Information -

    Find out how to make a complaint about your experience at Queen Elizabeth.

  16. What did we hear in August 2022?

    Report -

    From GP services to Queen Elizabeth hospital, find out what you told us about health and social care in Greenwich.

  17. Lewisham and Greenwich NHS 'worse than expected' in patient survey

    News -

    Out of 134 NHS Trusts, Lewisham and Greenwich NHS Trust are placed in the bottom 5% performers, achieving a 'worse than expected' result.

  18. What did we hear in September 2022?

    Report -

    From GP services to Queen Elizabeth hospital, find out what you told us about health and social care in Greenwich.

  19. Our response to the State of Care report

    Blog -

    The Care Quality Commission (CQC) has published its annual State of Care report, which highlights that gridlocked health and care system is leading to deterioration in people’s access to and experience of care.

  20. What did we hear in December 2022? What action has been taken?

    Report -

    Find out what we have been hearing about health and care services in Greenwich and what action service providers have taken as a result of your feedback.

  21. What did we hear in January 2023? What action has been taken?

    Report -

    Find out what we have been hearing about health and care services in Greenwich and what action service providers have taken as a result of your feedback.

  22. What did we hear in February 2023? What action has been taken?

    Report -

    Find out what we have been hearing about health and care services in Greenwich and what action service providers have taken as a result of your feedback.

  23. ‘Review culture’ is on the rise, yet only one in ten feed back on health services.

    News -

    Healthwatch Greenwich appeals for more people to feedback on NHS care.

  24. British Social Attitudes Survey results are in – our response

    News -

    Public satisfaction with the NHS has slumped to its lowest level ever recorded by the British Social Attitudes Survey (BSA). Despite this, the public shows very strong support for the NHS. Read the response from Healthwatch England

  25. Hello from Kiki – Healthwatch Greenwich Engagement Manager

    Blog -

    Wow, March was an incredibly busy month for us at Healthwatch Greenwich! Find out how we engaged with communities through a variety of events and activities.

  26. What did we hear in March 2023? What action has been taken?

    Report -

    Find out what we have been hearing about health and care services in Greenwich and what action service providers have taken as a result of your feedback.

  27. What did we hear in April 2023? What action has been taken?

    Report -

    Find out what we have been hearing about health and care services in Greenwich and what action service providers have taken as a result of your feedback.

  28. What did we hear in May 2023? What action has been taken?

    Report -

    Find out what we have been hearing about health and care services in Greenwich and what action service providers have taken as a result of your feedback.

  29. The Power of Co-Production

    Blog -

    In this blog post, Jahan Foster, Social Care Researcher at Healthwatch Greenwich, reflects on the successful co-production project completed with young people, which explored their contraceptive knowledge and awareness.

  30. More admin staff needed to help tackle GP access issues

    News -

    National GP patient survey sees a further fall in satisfaction, especially regarding making appointments. Read with Healthwatch England response.

  31. Integrated Care Partnership meets on 24th July

    News -

    The Integrated Care Partnership is a broad alliance of leaders from partner organisations across the South-East London Integrated Care System.

  32. 'I became acutely aware of the challenges faced by underrepresented communities': Healthwatch Greenwich volunteer Dylan

    Blog -

    Our volunteer, Dylan Heller, describes her time volunteering with HWG as an 'immensely transformative experience,' which supported her personal growth and development while also teaching her the importance of empathy and active listening.

  33. What did we hear in June 2023? What action has been taken?

    Report -

    Find out what we have been hearing about health and care services in Greenwich and what action service providers have taken as a result of your feedback.

  34. When patient voices go unheard

    Blog -

    The key to addressing this challenge lies in recognising the importance of patient and family voices and actively incorporating them into the fabric of health and care decision-making, writes Healthwatch Greenwich CEO Joy Beishon.

  35. Cancellations of NHS care are having serious impacts on two-thirds of patients

    News -

    Healthwatch England's new research highlights that pressures in the NHS have serious consequences on people's lives and widen health inequalities.

  36. The hidden wait for cancer care

    News -

    Healthwatch England's research on GP referrals highlighted the frustration patients experience due to long waits and a lack of support. This latest analysis looks at people’s experience of getting a cancer referral.

  37. Paul’s experience: “I just feel lost in the system.”

    News -

    Paul visited his GP and was referred to Circle MSK for evaluation of his foot condition, but his treatment was delayed and complicated due to missing X-ray results and uncooperative staff, leaving him feeling lost and frustrated in the system.

  38. Junior Doctors’ strike, 11 – 15 August and Consultants’ strike, 24 – 25 August

    News -

    Five-day strikes by junior doctors, followed by two-day strikes by consultants, are likely to increase pressure on hospitals across South East London Here's how to get the help you need!

  39. Recent inspection rates Eltham Palace Surgery ‘inadequate’ for safety of patients

    News -

    The Care Quality Commission (CQC), the independent regulator of Health and Social Care in England, carried out its inspection of Eltham Palace Surgery in May, concluding the service was ‘performing badly’.

  40. Empowering Nepali elderly women: A vibrant community group bridges gaps in healthcare access and communication

    Blog -

    This South Asian Heritage Month, Healthwatch Greenwich celebrates an inspirational story of a small Nepalese community group that teaches, trains, and empowers Nepali elderly women. Our Communication Officer, Chandan visits ‘Feel Better’ event.

  41. What did we hear in July 2023? What action has been taken?

    Report -

    Find out what we have been hearing about health and care services in Greenwich and what action service providers have taken as a result of your feedback.

  42. Ava’s experience: “She needs help to walk down the road, how can that be too much to ask…”

    News -

    An elderly woman, Ava, once active and independent, now finds herself lonely and neglected due to a lack of proper mobility assistance and care, with her son's concerns being ignored. Read with providers' response.

  43. Christopher’s experience: “I work and I look after my wife... I had to leave my wife alone for almost for a whole day”

    News -

    Christopher's family, dealing with disabilities, faced delivery woes from NRS Healthcare, leading to lost wages and personal strain. Read with provider's response.

  44. What did we hear in August 2023? What action has been taken?

    Report -

    Find out what we have been hearing about health and care services in Greenwich and what action service providers have taken as a result of your feedback.

  45. Join the national healthcare conversation: Take part in inpatient survey to shape a better future with £40 thank you voucher

    Advice and Information -

    Care Quality Commission (CQC) seeks patient input to develop crucial national survey. Here's how you can participate!

  46. Care Quality Commission (CQC) 2022 adult inpatient survey at Lewisham and Greenwich NHS Trust

    News -

    Find out how Lewisham and Greenwich NHS Trust performed in the latest Adult Inpatient Survey of 2022.

  47. Have your say on Musculoskeletal services in Greenwich

    Advice and Information -

    Have you used Musculoskeletal (MSK) services in Greenwich? Join the next public forum and share your experiences.

  48. Yasmin’ Experience: “I felt desperate, I got out of bed, walked out of the ward, and left the hospital in my pyjamas."

    News -

    Yasmin, a patient at the Emergency Department of Queen Elizabeth Hospital, opens up about her unpleasant experience at the hospital.

  49. What did we hear in September 2023? What action has been taken?

    Report -

    Find out what we have been hearing about health and care services in Greenwich and what action service providers have taken as a result of your feedback.

  50. Anna’s Experience: "You’ll have to start the referral process all over again.”

    News -

    Anna's battle with a musculoskeletal condition is worsened by missed appointments, delays, and a lack of support, leaving her in pain and feeling neglected.